Vice President, Center of Excellence Strategy

Join SpryPoint: A Leadership Opportunity At SpryPoint, we are revolutionizing how utilities interact with their communities. As a rapidly expanding software company, we are transforming the utility sector with the first truly cloud‑native customer service and operations platform designed specifically for the modern utility landscape. Since our inception in 2011 by industry experts, we have evolved from a successful startup into a thriving enterprise of over 300 employees, serving more than 100 utility clients across North America and the Caribbean. Our mission is straightforward: utility leaders should expect more from their technology partners. Given the pressing need for utilities to replace outdated systems while adapting to increasing operational complexities and customer demands, we leverage a decade's worth of expertise to establish ourselves as a trusted ally for utilities across North America. We provide a suite of comprehensive solutions—including SpryCIS, SpryEngage, SpryMobile, and SpryWallet—that modernize the entire meter‑to‑cash process. Our distinguishing feature? A commitment to 'updates, not upgrades,' a user‑centric approach, and an unwavering dedication to customer success. With recent investments from Norwest Venture Partners and Insight Partners, we are poised for accelerated growth while remaining true to our core principles: lead with kindness, vision with impact, radical honesty, bold disruption, simplicity, and excellence. If you're ready to make an impact in a vital industry that powers communities throughout the Americas, we want you on our award‑winning team. We are currently seeking a senior leader to enhance our Center of Excellence (CoE) capabilities and deepen expertise among three key stakeholder groups: the SpryPoint team, our growing system integrator ecosystem, and our clients. This role, reporting to our Chief Customer Officer, will oversee a team of 8‑10 individuals across two main areas: Learning & Development and Training & Enablement. You will step into an established organization and work on refining and scaling its operations to create best‑in‑class enablement excellence. Key Responsibilities Define and take ownership of the CoE strategy across internal teams, SI partners, and clients. Adjust the CoE roadmap through the lens of the customer journey, ensuring that enablement aligns with every stage of adoption, implementation, and expansion. Coordinate capability development across all stakeholder groups to deliver consistent, role‑based learning and lift performance. Design and advance SpryPoint's certification strategy for clients and SIs focused on scalability and long‑term growth. Implement structured training and methodologies that enhance delivery outcomes, utilization, and customer satisfaction. Evolve the CoE into a function contributing to value creation, potentially generating revenue through certification models over time. Ensure alignment with Client Solutions and broader Client Experience stakeholders to enhance delivery effectiveness and business outcomes. Maintain high‑level visibility, presenting strategy, progress, and impact to the ELT and Board. Skills and Development Expand training programs that minimize ramp‑up time and enhance industry, product, and consultancy capabilities. Continuously refine methodologies, standards, and frameworks, including playbooks and quality guidelines. Identify performance gaps and design specific interventions for improvement. Training, Certification & Enablement This role oversees all structured learning, certification, and enablement programs for internal teams, SI partners, and clients, including: Providing strategic leadership and support for the L&D Manager as they scale up the Learning & Development team. Encouraging collaboration among L&D, SMEs, and operational excellence teams to translate expertise into scalable learning and certification programs. Ensuring structured, role‑specific training across products and processes. Driving uniformity in onboarding and training approaches and operational methods. Overseeing the development of a formal certification program for clients and SIs. Leading the implementation and enhancement of a modern Learning Management System (LMS). Managing SpryPoint's Living Lab for hands‑on learning experiences. Working with partners to advance SpryPoint Academy into a scalable internal learning platform. Evaluating program effectiveness and driving improvements. Cross‑Functional Enablement & Alignment This role acts as a vital cross‑functional leader, requiring strong relationship‑building skills to achieve alignment across the organization: Collaborate with the PMO and Operations to align CoE standards with actual delivery. Engage with Client Solutions, Product, and Success teams to integrate enablement into delivery models. Form solid relationships with senior leaders to identify capability gaps and set priorities. Ensure alignment between training content, methodologies, product evolution, and organizational goals. Serve as a connective resource across teams for consistent communication and execution as the company scales. Qualifications Demonstrated success in leading a Center of Excellence or enablement initiative within a Professional Services environment in B2B software. Proven experience in creating and scaling certification programs for external stakeholders. Background in transforming certification and enablement efforts into strategic assets. A minimum of 8‑10 years of progressive leadership in professional services, delivery excellence, or enablement functions. Strong grasp of customer and partner journey nuances and how enablement influences outcomes. Ability to influence and interact effectively at the ELT and Board levels. Proficiency in defining long‑term strategies and converting them into operational programs. Familiarity with delivery methodologies (Agile, Waterfall) and frameworks (PMBOK). Experience with LMS tools, knowledge management solutions, and project delivery systems. Bachelor's degree in Business, Engineering, Computer Science, or a related discipline. Willingness to travel up to 20%. Join us at SpryPoint and expect more from your career! This is a hybrid role based out of our Atlanta, GA office. A minimum of three days per week in the office is required. #J-18808-Ljbffr