Office Manager

Benefits 401(k) 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Customer Experience Manager – Flooring & Home Improvement Location: 1657 N Kostner Ave, Chicago, IL 60639 Employment Type: Full-Time with paid Holidays and PTO Salary Range: $50,000–$60,000 + Bonus Opportunities What You’ll Do Serve as the primary point of contact for customers via phone, text, and email Schedule appointments for Design Associates and manage follow-ups on open proposals Ensure a smooth, professional, and positive experience for every customer Support and execute local marketing initiatives to drive brand awareness Represent the business at home shows and community events (occasional evenings/weekends) Maintain an organized, welcoming office environment Manage calendars, scheduling, and internal coordination Update Salesforce daily with job progress and customer information (training provided) Partner with bookkeeping support and maintain accurate records in QuickBooks Online Assist in tracking projects, timelines, and customer communication Meet weekly with the Owner to review sales performance and project pipeline Take ownership of key administrative and operational functions Participate in weekly planning and strategy meetings Help improve processes and identify efficiencies Contribute ideas that shape the future of the business Support day-to-day social media presence (Facebook, Instagram, and local community platforms) Capture and share project updates, customer stories, and before/after content Assist in planning and promoting local networking events and community outreach Assist in building relationships with realtors, contractors, and local partners to generate referrals What We’re Looking For Strong communication skills (especially over the phone) Highly organized with strong attention to detail Ability to multitask and prioritize in a fast-paced environment Experience with QuickBooks Online required Comfortable learning and using CRM systems (Salesforce experience is a plus) Self-motivated, proactive, and solutions-oriented Experience in flooring, construction, or home improvement is a plus (not required) #J-18808-Ljbffr