Office Manager

Job Description

Job Description

Eye Society is looking for an Office Manager! We are a small practice with 2 offices and 2 part time OD’s looking to grow.  Both locations in Downtown Chicago are within walking distance from each other and a staff of about 8 employees.  Pay is based on experience.  We offer a wide variety of benefits which include healthcare, 401k, PTO, holiday pay.  Salary starting at 55K and higher with experience and bonuses after growth goals met. Responsibilities Duties and Primary Function:

Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.

●Work closely with ODs to ensure the highest standard of patient care

●Monitors all aspects of practice operations, provides on the-job-training and support to team members using all core philosophies.

●Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
●Recruits and selects high caliber talent.    
●Performs duties related to product management, inventory management, and cost of goods.
●Performs consistent staff evaluations, conducts performance management, and delivers team trainings
●Work with and direct fellow employees to accommodate patient needs and requests.

●Manage the employee schedule and time off request

●Consult with patients to select appropriate products based on the needs of the individual. Actively listen and question the patient/customer regarding lifestyle to aid in proper lens and frame selection.
●Read and interpret eyeglass and contact lens prescriptions as written by the eye care providers and follow all instructions accordingly.

Office Management

●Scheduling and Patient Flow
●Ensure the smooth flow of work and patients within the office.
●Evaluate patient flow and make recommendations for improvement
●Implement and monitor the effectiveness of physician and patient scheduling templates
●Handle distressed or disruptive patients
●As needed, report the need for repairs or replacement of furniture and equipment
●Evaluate and arrange for all staff training needs. Measure the effectiveness of the training
●Always exhibit professional demeanor with a positive enthusiastic attitude when representing the practice
●Maintain current knowledge of healthcare issues, administrative, financial, legal and managed care
●Set goals and objectives for professional growth. Review and revise goals annually
●Provide input on how to improve patient care, decrease costs and increase revenues for the practice
●Follow up on verbal and email requests in a timely manner
●Assume other duties as assigned as needed

We specialize in dry eye and specialty contact lenses and need someone who is able to help grow that part of the practice too.  

Pay is based on experience starting at $55k-$65K and for growth goals will get bonuses.

Required Skills Must have worked in Optometry office for 4 years or been a manager at a practice for 2 years. Hours vary depending on need must be willing to also take calls if needed.
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