DIRECTOR OF STRATEGIC AND SOCIAL IMPACT

Job Description

Job Description

Description:

OUR VISION: To Build a Thriving Community for ALL

OUR MISSION: To Empower individuals to achieve self-sufficiency and foster independence

If our Vision and Mission resonate with you, Metrocrest Services may be the place for you. We are looking for people whose values align with ours - individuals who are compassionate, collaborative, accountable, and committed to helping our neighbors achieve greater stability and independence.

ABOUT METROCREST SERVICES

Metrocrest Services provides hope and builds pathways to economic mobility for neighbors across the north Dallas area. We operate a whole-household, Social Determinants of Health (SDOH)-aligned model organized around five pillars: Income, Health & Food, Workforce, Education/Training, and Housing. We call the people we serve “Neighbors” because they are members of our community, not cases to be managed, and every team member is expected to bring dignity, curiosity, and a whole-household perspective to their work.

THE OPPORTUNITY

The Director of Social & Strategic Impact leads Metrocrest's strategy for helping neighbors achieve lasting economic mobility across the interconnected areas of income, housing, workforce, and education. They guide a team of domain experts, ensuring each program delivers high-quality, neighbor-centered services while working together as one coordinated system rather than isolated programs. By combining strategic leadership, data-informed decision making, strong community partnerships, and a deep understanding of Social Determinants of Health (SDOH), the Director of Social & Strategic Impact will strengthen programs, remove barriers, and create pathways that help neighbors build long-term stability and independence.

If you're a collaborative, data-informed leader who enjoys building systems, developing people, and driving organizational impact, this is an opportunity to shape the future of one of North Texas' most innovative nonprofit organizations.

This role primarily works 8:00 AM–5:00 PM, Monday through Friday, with occasional evenings and weekends based on program needs.

WHAT YOU'LL DO

• Lead and develop a team of program managers and subject matter experts across Workforce, Housing, Education, and Financial Capability
• Create and execute strategic initiatives that strengthen Metrocrest's whole-household service model
• Oversee program performance, quality, budgets, and measurable outcomes across multiple departments
• Develop and monitor program evaluation frameworks, KPIs, and data-driven improvement strategies
• Build and strengthen partnerships with community organizations, funders, employers, and public agencies
• Collaborate across departments to ensure seamless neighbor experiences and coordinated service delivery
• Identify barriers to neighbor success and implement innovative solutions that improve long-term economic mobility
• Ensure compliance with grant requirements, reporting standards, and applicable regulations
• Serve as a strategic advisor to executive leadership on program effectiveness, community needs, and emerging opportunities

WHO YOU ARE

• A strategic thinker who enjoys turning vision into action
• Passionate about helping people achieve long-term stability through systems that work together
• A collaborative leader who builds trust, develops others, and creates accountability
• Comfortable using data to make decisions and improve outcomes
• An innovative problem-solver who embraces change and continuous improvement
• Able to balance big-picture strategy with operational excellence
• Committed to Metrocrest's Neighbor-First philosophy and mission of empowering individuals toward self-sufficiency

WHAT YOU BRING

• Bachelor's degree in Social Work, Public Administration, Nonprofit Management, Human Services, or related field
• Minimum five years of supervisory experience in program development and management
• Demonstrated experience managing multi-program portfolios across at least two of the following domains: housing stability, workforce development, financial capability, or education/training
• Minimum five years’ experience developing and executing a program evaluation framework including KPIs to assess the program strengths and gaps
• High level of computer literacy including Microsoft Office (Word, Excel, Outlook, PowerPoint), internet research, and Salesforce or comparable client tracking system

PREFERRED

• Master's in Social Work (MSW) or Licensed Master Social Worker (LMSW)
• Graduate degree or advanced certification in Public Administration, Nonprofit Leadership, or a related field
• Supervisory experience in a social service or nonprofit setting spanning multiple program areas
• Experience with SDOH-aligned program models, mobility models, asset-building and benefit screening tools, specifically with whole-household frameworks
• Demonstrated experience building and managing community partner pipelines, MOUs, and co-location arrangements
• Experience with grant reporting, funder compliance, and program evaluation frameworks

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• This role works onsite in a climate-controlled facility
• Ability to move, transport, position, and lift up to 15 pounds as needed
• Ability to remain in a stationary position, such as standing or sitting, for up to 8 hours per day
• Ability to walk, move, and/or traverse as needed

WHY METROCREST SERVICES

Join an organization in an exciting season of transformation as we continue building a whole-household model that puts neighbors at the center of everything we do. As the Director of Strategic & Social Impact, you'll play a key leadership role in shaping programs, strengthening partnerships, and helping build a thriving community where every neighbor has the opportunity to succeed.

SALARY

Salary for this FLSA-exempt position is commensurate with experience.

BENEFITS

• Employer-sponsored medical insurance through BCBSTX with employer contribution toward monthly premiums, effective the first day of the month following the date of hire
• Employer-sponsored dental (Principal) and vision insurance, effective the first day of the month following the date of hire
• Employer-paid group term life insurance (Principal)
• Employer-paid long-term disability (Principal)
• 401(k) retirement plan with company matching 1/2:1 (up to 6%)
• Generous paid time off package, including vacation, personal time off, and paid holidays
• Paid parental leave
• Training and development opportunities
• Tuition reimbursement

EQUAL EMPLOYMENT OPPORTUNITY

Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by federal, state or local law.

In accordance with the ADA, Metrocrest Services is willing to consider any reasonable accommodation.