Patient Services Team Lead

Overview Join to apply for the Patient Services Team Lead role at RadNet . Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes. Responsibilities Lead a team of employees and provide training, inspiration, and guidance to help each team member develop their potential. Coordinate work schedules with the center manager; oversee front office operations; assist in interviewing potential candidates for front office positions; relieve staff for vacation and sick-time coverage. Greet incoming patients and visitors in a friendly, service-oriented manner; act as a liaison between physicians and patients. Register patients, obtain proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation; verify and update changes in patient/physician/insurance data for proper billing; collect co-pays and fees. Answer phones and schedule patients; guide patients through processes and address questions and concerns. Notify appropriate team members of patient arrival and coordinate with back-office staff for timely care of patients. Participate in meetings; assist in implementing and administering procedures and best practices to streamline center operations. Participate in and/or lead projects to support center operations and quality patient care; safeguard patient property and Patient Health Information; safeguard on-site medications per policy and legal requirements. Maintain professional behavior toward patients and coworkers; respect patient boundaries and cultural sensitivities; interact diplomatically with patients, families, and the public in a clinical setting. Establish, nurture, and maintain cooperative working relationships; demonstrate ability to collaborate effectively with stakeholders. You If You Are Passionate about patient care; exercise sound judgement and maintain professionalism in all situations. Demonstrate effective communication, interpersonal skills, and respect with patients, guests, and colleagues. Possess a structured work approach, ability to understand complex problems, and the ability to prioritize in a fast-paced environment. Qualifications At least 3+ years of experience as a Patient Service Representative within a radiology center. High school diploma. Excellent communication and interpersonal skills, computer skills, problem-solving abilities, and ability to build and maintain a strong team environment. Dynamic and knowledgeable leadership attributes. What We Offer Comprehensive Medical, Dental and Vision coverages. Health Savings Accounts with employer funding; Wellness dollars; 401(k) Employer Match. Free services at any of our imaging centers for you and your immediate family. #J-18808-Ljbffr RadNet