Client Payment Manager

Client Payment Manager

Salary: $52,000

The Client Payment Manager is responsible for the day-to-day management and oversight of client payment processing functions across Family Partnerships of Central Florida (FPCF). Reporting to the Director of Client Payment Management, this role ensures the accurate, timely, and compliant processing of client-driven payments utilizing state and federal funding sources.

This position serves as a key operational leader and subject matter expert in client payments, supporting programs including foster care, adoption, independent living, and other client service areas. The Client Payment Manager is responsible for supervising payment processes, ensuring adherence to documentation and eligibility requirements, resolving discrepancies, and supporting continuous quality improvement and audit readiness.

Technical / Functional Expectations

1. Client Payment Processing and Oversight Essential Function

Oversee and perform the entry, validation, and reconciliation of client services payments, stipends, and related transactions in FSFN / SACWIS / CCWIS or associated systems. Ensure payments are processed accurately and within required timelines.

2. Operational Management and Coordination Essential Function

Coordinate daily workflow and priorities for client payment activities. Serve as a central point of contact for payment-related inquiries across programs, Finance, and administrative teams.

3. Reconciliation, Discrepancy Resolution, and Accuracy Essential Function

Research, analyze, and resolve payment discrepancies. Monitor trends, identify root causes, and implement corrective actions.

4. Cross-Functional Collaboration Essential Function

Partner with Information & Eligibility, Finance, Case Management, Adoption, Licensing, and Independent Living teams.

5. Quality Improvement, Compliance, and Audit Support Essential Function

Perform validation sampling, file reviews, and support audit preparation activities.

6. Reporting and Data Analysis Essential Function

Generate and review operational reports related to payment processing and discrepancies.

7. Policy, Procedure, and Documentation Management Essential Function

Assist in maintaining policies and procedures to ensure compliance.

8. Staff Support and Team Engagement Essential Function

Provide guidance and training to team members and stakeholders.

9. Other Duties as Required

Perform additional duties as assigned.

Behavioral Competencies

Accountability, Collaboration, Responsiveness, Analytical Thinking, Customer Service, Attention to Detail, Trust and Integrity, Cultural Sensitivity.

Business Experience

1. Experience client payment or eligibility processing, financial operations, or related administrative functions.

2. Experience working with state and/or federal funding sources and compliance requirements.

3. Strong written, verbal, and interpersonal communication skills.

4. Strong computer skills, including the use of spreadsheets, reports, dashboards, and financial tracking tools.

5. Experience working in child welfare, human services, healthcare, or another highly regulated environment.

6. Valid Driver's License required.

Educational and Experience Requirements

Associate's degree required. Minimum five (5) years relevant experience. FSFN/SACWIS / CCWIS experience preferred.

Physical Requirements

Lifting up to 25 pounds; sitting, standing, typing, reading, speaking, listening.

Family Partnerships of Central Florida is an Equal Opportunity/Affirmative Action employers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at View phone number on click.appcast.io.

Family Partnerships of Central Florida