Supervisor, Patient Escort Program

Job Description

Job Description

Description:

Join Us in Serving Those Who Served!

At Durham Exchange Club Industries (DECI) , our mission is both simple and powerful: to open doors of opportunity for individuals with disabilities. We are committed to helping people with vocational disabilities discover their strengths, build self-worth, and achieve their full potential through meaningful work and competitive wages.

Every day, we bring this mission to life by serving our nation's Veterans with dignity, compassion, and exceptional care.

We are seeking a dynamic, people-focused leader to oversee our Patient Escort Services program at the Durham VA Medical Center. This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys developing and mentoring teams, and is motivated by making a meaningful difference every day.

Why This Role Matters

As the Patient Escort Supervisor, you will play a vital role in ensuring Veterans receive timely, courteous, and respectful assistance throughout their healthcare journey. You will lead a team responsible for delivering exceptional service while supporting a workforce that includes individuals with disabilities, helping them achieve professional growth, confidence, and independence.

This is more than a supervisory role. It is an opportunity to:

• Make a direct impact on the healthcare experience of our nation's Veterans.
• Lead and develop a mission-driven team committed to excellence.
• Support a workplace that values inclusion, dignity, and opportunity.
• Drive operational excellence in a critical patient support function.
• Serve as a role model who inspires accountability, teamwork, and outstanding customer service.

Your Impact

As the Patient Escort Supervisor, you will provide hands-on leadership and operational oversight to ensure the Patient Escort Services program consistently meets and exceeds service expectations. You will serve as a key liaison between DECI staff and VA personnel, ensuring quality, efficiency, safety, and compliance while fostering a positive and supportive work environment.

You will:

• Lead, coach, and mentor Patient Escorts and Dispatchers on assigned shifts.
• Oversee daily operations, staffing coordination, workflow management, and quality assurance.
• Ensure compliance with VA requirements, DECI policies, safety standards, and contractual obligations.
• Conduct performance observations, provide real-time coaching, and facilitate staff development.
• Promote a culture of professionalism, accountability, respect, and customer-focused service.
• Assist in resolving operational and personnel challenges while maintaining a solutions-oriented approach.
• Support Veterans by ensuring escort services are delivered efficiently, safely, and compassionately.

Who Will Thrive in This Role

The ideal candidate is:

• A servant leader who is passionate about supporting Veterans and empowering others.
• A strong communicator who can build positive relationships across all levels of an organization.
• Highly organized and capable of managing multiple priorities in a busy healthcare environment.
• Adaptable, resourceful, and comfortable making decisions in real time.
• Committed to fostering an inclusive workplace where every employee has the opportunity to succeed.

Schedule & Additional Details

• Shift Hours: 7:30 PM - 3:30 AM (Third Shift)
• Occasional weekends or holidays may be required.
• VA background check required.

Qualifications

• High School Diploma or GED.
• Four (4) years of successful work experience in a related field.
• Prior supervisory or leadership experience.
• Ability to qualify as a Paraprofessional or Associate Professional under Medicaid guidelines.
• Strong organizational, communication, and problem-solving skills.
• Reliable transportation.

• Associate's or Bachelor's degree.
• Experience in healthcare, hospital operations, transportation services, or human services.
• Experience working with individuals with disabilities.
• Experience managing teams in a service-oriented environment.

At DECI, we believe meaningful employment transforms lives. When you join our team, you become part of an organization dedicated to creating opportunities, strengthening communities, and honoring those who have served our country. If you're ready to lead with purpose, inspire others, and make a lasting impact on the lives of Veterans and employees alike, we encourage you to apply today.