Service Advisor

Wilson Ford Lincoln

Wilson Ford Lincoln is seeking a dedicated and customer-focused Service Advisor to join our team in Saginaw, MI. In this role, you will be the primary point of contact for our customers, helping them understand their vehicle service needs, providing clear and accurate estimates, and ensuring a seamless service experience. Your excellent communication skills and attention to detail will help foster strong relationships with our customers and support the overall success of our service department.
Responsibilities

Greet customers promptly and professionally as they arrive for service appointments
Listen to customers' vehicle concerns and accurately document issues
Provide estimates and explain recommended services and repairs clearly
Coordinate with service technicians to ensure timely and efficient repairs
Update customers on the status of their vehicle service throughout the process
Maintain detailed records of customer interactions, services performed, and parts used
Ensure a positive customer experience by addressing concerns and questions promptly

Requirements

Previous experience as a Service Advisor or related role in an automotive service environment preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced environment and handle multiple tasks
Basic knowledge of automotive systems and repairs is a plus
Proficiency with computer systems and service management software
High school diploma or equivalent; additional technical training or certifications are a bonus

Benefits

Competitive compensation package
Opportunities for professional development and career growth
Supportive team environment
Employee discounts and perks
Health and wellness benefits

About the Company

Wilson Ford Lincoln is a trusted automotive dealer committed to delivering exceptional service and quality vehicles to the Saginaw, MI community. We pride ourselves on our customer-first approach, state-of-the-art facilities, and a team dedicated to exceeding expectations. Join us and be part of a company that values integrity, teamwork, and continuous improvement.

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Vacancy posted 4 days ago

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