Operations Manager

Operations Manager Job Description Enable everyone to make their house a home. Our vision is to become the first‑choice destination for home and holiday décor. Job Summary The Operations Manager (OM) is accountable for all operational aspects of the business at the store level. The OM executes the company’s business objectives, ensures customer satisfaction, and maximizes sales. The OM leads and manages the store operations team to maintain a neat, clean, and safe store, provide an inviting environment for customers, and create a workplace that is enjoyable for team members. Key Roles And Responsibilities The OM builds, coaches, and maintains a store team to meet the company’s vision, mission, values, and business objectives while following all processes and policies. The OM recruits, interviews, hires, and manages team members, ensuring all new hires are trained and developed. The OM serves as a role model and coach in all areas related to customer and team member experiences. The OM coaches, drives performance, sets goals, and takes follow‑up action with team members, including performance support plans, improvement, and corrective actions. The OM makes employment decisions for operations team members—hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing concerns. The OM coordinates with the Store Director to maximize staffing effectiveness, supporting traffic, sales, and the customer experience while meeting labor model standards and business metrics. The OM recommends additional labor when necessary. The OM reviews, analyzes, and communicates store financial and business data to team members via the store scorecard, including sales, expenses, budgets, and financial strategies to maximize sales and profits. The OM oversees task management by planning, directing, and scheduling shifts and tasks, validating completion, and adjusting schedules as needed. The OM manages all store opening, closing, and front‑end processes, ensuring timely execution, operational readiness, troubleshooting, and security of building, assets, and team members. The OM leads the execution of freight and stocking processes, including unloading and merchandising new stock. The OM maintains a neat, clean, and safe stockroom and store while ensuring safety and security for team members and customers. The OM minimizes damages and shrink, provides a positive shopping experience, and addresses customer concerns promptly. The OM leads the team in customer satisfaction, development, inventory, cash control, human resources, safety, loss prevention, and expense control, and conducts regular meetings/huddles on these subjects. Additional responsibilities as assigned. Open availability (night and weekends) Qualifications And Competencies At least 18 years old. High School Diploma/Equivalent; college degree preferred. Background check will be completed. At least 3 years of management/leadership experience or equivalent experience. At least 3 years of direct responsibility leading 10 or more people in multiple departments or equivalent experience. At least 1 year of direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss of at least $5 million. Ability to work a flexible schedule, including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. Proficiency in Microsoft Office (Word, Excel). Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Reliable and trustworthy role model for ethical and honest behavior. Creates a sense of urgency, promotes teamwork, delegates appropriately, and motivates self and team to accomplish objectives. Ability to comprehend, train, develop, and motivate in a safe, smart, and fun work environment. Flexible and creative, able to handle multiple tasks as priorities shift with business demands. #J-18808-Ljbffr At Home Group Inc.