Customer Service Representative

Position: Customer Service Representative - Full Service

Location: Highland Hills, Ohio

Duration: Contract to Hire

Job Qualifications

• Previous experience in payroll processing Preferred

• Bachelor's degree in Accounting or related field Preferred

• Consideration may be given to a candidate with a degree in lieu of experience.

• Excellent organizational and time management skills.

• Excellent written and verbal communication skills in an environment with a high volume of calls and emails

• Ability to use multiple types of software including MS Office and proficiency in basic office

• equipment.

• Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.

• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.

• Must demonstrate meticulous attention to detail, accuracy under pressure, and the ability to manage high volume workloads without compromising quality.

• Exceptional critical thinking and problem solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.

• Strong technical aptitude and ability to quickly learn and navigate multiple payroll, billing, and funding platforms, as well as Excel and other MS Office tools.