Reliability Operations Specialist

Role Description

We're looking for a Reliability Operations Specialist to help drive operational excellence across incident management, service reliability, observability, and continuous improvement initiatives. This role serves as a central coordinator and subject matter expert for reliability practices, helping teams improve service stability, reduce operational risk, and strengthen operational readiness across the organization.

The Reliability Operations Specialist partners closely with engineering, infrastructure, security, and operations teams to:

• Facilitate incident response
• Oversee post-incident reviews
• Track corrective actions
• Provide visibility into the health and reliability of our platforms

This role does not have direct people management responsibilities but plays a critical role in influencing reliability outcomes through collaboration, process ownership, and data-driven decision making.

Location: Remote

Employment type: Permanent, Full-time

Pay Range: $85,000 - $100,000 Annually. The final compensation offered will be determined based on factors including location, experience, skills, qualifications, and market conditions.

Qualifications

• 3+ years of experience in Product Operations, Platform Operations, Technical Customer Support, Incident Coordination, Site Operations, IT Service Management (ITSM), or a related operational role.
• Experience participating in or coordinating major incident response activities.
• Knowledge of incident management, root cause analysis, problem management, and post-mortem methodologies.
• Experience working with monitoring, alerting, observability, or operational reporting tools.
• Strong analytical and organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to work effectively across multiple teams and influence outcomes without direct authority.
• Strong problem-solving skills and the ability to remain calm and organized during high-pressure situations.

Requirements

• Experience working with Service Level Objectives (SLOs), Service Level Indicators (SLIs), and reliability metrics.
• Familiarity with Linux systems, cloud infrastructure, networking concepts, hosting platforms, or distributed systems.
• Knowledge of ITIL, operational excellence frameworks, or Site Reliability Engineering (SRE) principles.
• Experience supporting high-availability SaaS, hosting, cloud, or infrastructure environments.
• Experience creating executive-level operational reports, dashboards, and presentations.
• Experience using observability and incident management platforms.

Benefits

• Comprehensive benefits package
• Traditional and Roth 401(k) with company matching
• A collaborative, team-oriented culture
• Consistent and predictable work hours
• Engaging, varied work that keeps each day different
• Opportunities to contribute ideas and influence how work gets done