Operations Specialist

Role Description

At Pavago, one of our clients is hiring an Operations Specialist to manage live workforce operations on a fast-moving scheduling platform. This is not a traditional admin or support role. You’ll operate at the center of daily execution — ensuring shifts are filled, workers are activated, attendance is monitored, and clients receive reliable service in real time.

You will oversee the full shift lifecycle, including:

• Shift fulfillment
• Workforce coordination
• Attendance monitoring
• Real-time issue resolution
• Last-minute scheduling coverage

If you thrive in fast-paced operational environments, stay calm under pressure, and enjoy coordinating moving parts in real time, this role is built for you.

Qualifications

• 2+ years experience in Operations, Staffing coordination, Workforce management, Scheduling, Dispatch or live operations environments
• Strong written and spoken English communication skills
• Neutral or modest English accent preferred
• Excellent organizational and time-management abilities
• Comfortable using scheduling systems, operational tools, internal dashboards, and workforce platforms
• Ability to multitask and prioritize under pressure

Requirements

• Reliable computer/laptop setup
• Stable high-speed internet connection
• Comfortable working remotely during U.S. hours

Benefits

• High-impact operational ownership
• Fast-paced environment with real-time decision-making
• Opportunity to work at the center of workforce operations
• Strong growth path into Operations Management, Workforce Operations Lead, Marketplace Operations, Client Operations
• Exposure to scaling operational systems and live staffing environments

What You’ll Own

• Shift Fulfillment & Workforce Coordination
  • Own the end-to-end shift fulfillment process
  • Respond quickly to incoming client staffing requests
  • Assign professionals to open shifts and confirm availability
  • Ensure shifts are fully covered on time
  • Coordinate replacements for last-minute cancellations or no-shows
• Live Operations & Real-Time Issue Resolution
  • Monitor attendance, clock-ins, and active shift activity
  • Follow up immediately on late arrivals, no-shows, and schedule conflicts
  • Communicate directly with workers, clients, and on-site managers
  • Resolve operational issues in real time while maintaining service quality
• Workforce Onboarding & Engagement
  • Onboard and activate professionals on the platform
  • Maintain ongoing communication to improve workforce reliability
  • Build strong relationships with active professionals
  • Help maintain workforce engagement and retention
• Systems, Documentation & Process Improvement
  • Keep operational systems and trackers updated accurately
  • Maintain clean documentation across workflows and shift activity
  • Identify recurring operational issues and suggest workflow improvements
  • Support operational efficiency through process optimization

What Success Looks Like

• Shifts are filled quickly and accurately
• No-shows and attendance issues are minimized
• Clients receive fast, professional communication
• Workers stay engaged and responsive
• Operational issues are resolved quickly without escalation
• Systems and documentation remain organized and reliable

What Makes You a Strong Fit

• Highly organized and comfortable managing multiple live priorities
• Calm under pressure in fast-changing operational environments
• Proactive and ownership-driven
• Strong communicator who can coordinate confidently with clients and workers
• Solutions-oriented with strong follow-through
• Fast responder with excellent operational discipline

What a Typical Day Looks Like

• Review incoming shift requests and secure coverage
• Communicate with professionals to confirm assignments and attendance
• Monitor live attendance and follow up on issues
• Resolve last-minute cancellations and staffing gaps
• Coordinate directly with clients and on-site managers
• Update internal systems and shift documentation
• Identify operational bottlenecks and improve workflows

Key Metrics (KPIs)

• Shift fill rate
• Time-to-fill open shifts
• Attendance and no-show reduction
• Response time to operational issues
• Accuracy of documentation and system updates
• Client satisfaction and workforce reliability

Interview Process

• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Scenario-Based Operations Interview
• Client Interview
• Offer & Background Verification

Apply Now

If you thrive in fast-moving operational environments, enjoy coordinating people and solving problems in real time, stay organized under pressure, and take ownership and communicate proactively, this is a strong opportunity to grow in workforce operations and live execution management.