Operations Specialist

Role Description

As an Operations Specialist on the Medmo team, you'll play a critical role in keeping the engine behind the patient experience running. Every imaging appointment depends on hundreds of details coming together behind the scenes. From coordinating with imaging centers and providers to ensuring operational workflows run smoothly, your work helps patients receive timely, affordable, high quality care while enabling our partners to operate more efficiently.

You'll be part of the Patient Operations team, the operational backbone of Medmo. This team works across patients, providers, imaging centers, Product, and Engineering to solve problems, improve workflows, and continuously raise the bar on operational excellence.

This is much more than an administrative role. You'll be a problem solver, process optimizer, and operational partner who helps ensure every patient journey is successful, even if they never know your name.

If you're someone who loves bringing order to complexity, enjoys finding smarter ways to work, and takes pride in making systems better every day, we'd love to meet you.

In this role, you will be expected to:

• Manage operational workflows that support patients, providers, and imaging centers throughout the imaging journey.
• Resolve operational inquiries and issues by leveraging internal resources, standard operating procedures, and sound judgment.
• Meet and exceed individual and team productivity and quality goals while maintaining exceptional attention to detail.
• Become an expert in Covera Health/Medmo's products, operational processes, and workflows, continuously expanding your knowledge as the platform evolves.
• Identify opportunities to improve operational efficiency by sharing feedback and partnering with leaders across Operations, Product, and Engineering.
• Help refine processes, documentation, and workflows that improve both the customer experience and internal operations.
• Collaborate cross functionally to solve complex operational challenges and ensure a seamless experience for patients and partners.
• Participate in ongoing training as new products, features, and operational processes are introduced.

Requirements

• 2+ years of experience in an operations, administrative support, healthcare operations, or medical office environment required.
• 1+ years of experience in a customer service, patient services, or other customer facing role required.
• Healthcare, clinical, medical imaging, or other relevant industry experience strongly preferred.
• Bachelor's degree or an equivalent combination of education and relevant experience preferred.
• Exceptional organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy.
• Proven experience performing detail oriented work such as document processing, data management, or information verification.
• Strong technical aptitude and the ability to quickly learn new systems and workflows.
• Experience working with Microsoft Office, Google Workspace, and other productivity tools.
• Experience with electronic health records (EHR), case management platforms, or healthcare software is a plus.
• A proactive, self motivated mindset with the resilience to thrive in a fast paced, evolving environment.
• Excellent written and verbal communication skills and a collaborative approach to problem solving.

Benefits

• Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents.
• Vision & Dental.
• Flexible Time Off - take the time you need, when you need it.
• Generous company wide holidays - 16 in total.
• 401(k) Retirement Plan.
• Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity.
• Annual Wellness stipend for fitness, mental health or other wellness expenses.
• The hourly range for this position ranges from $24.00 - $26.50, in addition to a performance bonus and comprehensive benefits package.