Talent Acquisition Specialist

Position Overview MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry‑leading organization. We’re looking for a Talent Acquisition Specialist to support our growing team by managing the full recruitment life cycle. If you have a sharp eye for detail and excellent communication skills, this could be the perfect opportunity for you. Position Responsibilities As a Talent Acquisition Specialist, you’ll handle everything from sourcing candidates to onboarding new hires. You’ll engage with applicants through phone interviews, coordinate and process on‑site interviews, and support the overall hiring workflow. This role also includes maintaining accurate records in our HR systems and contributing to process improvements. Travel off‑site to attract qualified candidates by posting fliers, networking through the community, and attending job fairs. Support advertising initiatives, employee referral campaigns, and hiring events. Conduct phone screenings and coordinate candidate interviews. Perform administrative tasks such as background checks, drug screenings, and personnel file management. Track hiring metrics and recruitment performance through regular reporting. Ensure employee records and timekeeping data are accurate and up to date. Assist with maintaining HR compliance and staying informed on employment laws. Perform various tasks within the human resources systems to maintain employee information and time‑keeping data. Candidate Qualifications You must be confident, outgoing and self‑motivated with a strong work ethic. You must be a team‑oriented person who is open‑minded, willing to learn, and who has the ability to function effectively in a fast‑paced work environment. It is also vital to be articulate, having excellent verbal and written communication skills. Interpersonal abilities that allow rapport to be established with applicants are key. Strong attention to detail and high data entry accuracy. Excellent organizational and time management skills. Comfortable working in a process‑driven, fast‑paced environment. Advanced proficiency in Microsoft Office Suite. Professionalism, integrity, and respect for confidentiality. Strong problem‑solving mindset and a proactive attitude. Reliable attendance and commitment to meeting recruitment goals. Previous experience in a call center environment is a plus, but not required. Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Paid Time Off: Earn PTO and paid holidays. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars. Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short‑term disability coverage is available. Life Insurance: Access life insurance options. Supplemental Insurance: Accident and critical illness insurance. Career Growth: Significant advancement opportunities with internal promotions. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Team‑oriented culture that fosters collaboration and engagement. Casual Dress Code: Comfortable work attire. Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI’s commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI’s policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. #J-18808-Ljbffr