Analyst/Sr Analyst, Business Readiness and Change Management

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This role supports the Next Gen Ops Program team in the IOC by turning program goals into adoption plans, coordinating with stakeholders and ensuring large‑scale readiness as legacy systems are replaced. Responsibilities include driving behavioral, process and role changes for a safe, compliant and efficient transition in Flight Operations. The work is critical for shaping American Airlines’ future capabilities, enabling the organization to adapt swiftly to industry changes, enhance operational efficiency and maintain a competitive edge. What you’ll do Support the change strategy for the Next Gen Ops Program, embedding adoption, readiness and communications across all phases of transformation. Support design and execution of the communications plan—right message, right audience, right channel—to drive awareness, understanding and engagement. Conduct impact assessments and change readiness analyses to identify affected roles, processes and systems; translate insights into actionable plans. Partner with Regulatory & Compliance and Safety to ensure change deliverables align to regulatory requirements and support certification and audit needs tied to the system‑of‑record transition. Coach sponsors, leaders and managers to model change, reinforce new ways of working and sustain adoption. Partner cross‑functionally across Flight Ops, Dispatch, Crew Scheduling, Inflight, Tech Ops and Technology to synchronize cutovers and readiness milestones. Identify, analyze and mitigate change risks, managing anticipated resistance and escalating issues with clear options and impacts. Integrate OCM into program delivery, ensuring readiness checkpoints, training development and stakeholder engagement are built into release plans. Measure and report adoption outcomes and adjust tactics based on data. Prepare and deliver executive‑ready updates on change health, stakeholder sentiment and readiness status for governance forums. Champion a culture of change and continuous improvement, capturing feedback loops and embedding lessons learned into future releases. All you’ll need for success Minimum Qualifications Bachelor’s degree in Business, Communications, Organizational Development or related field (or equivalent experience). 3 years as a change advocate (OCM Specialist, Communications Specialist, Business Analyst or Product Owner) on technology‑enabled programs. Experience applying structured change management methodologies on medium to large initiatives. Preferred Qualifications 5+ years in organizational change management for complex, regulated or safety‑critical environments. Experience with large‑scale system implementations or operational transformations (preferably in airline operations or similar). Prosci certification (ADKAR) or equivalent. Exposure to commercial off‑the‑shelf (COTS) or SaaS solution delivery and enterprise rollouts. Skills, Licenses & Certifications OCM expertise: impact analysis, stakeholder mapping, readiness assessments, reinforcement planning. Communications excellence: concise storytelling, tailored messaging, executive communications. Training & enablement: partner with SMEs/learning teams to scope curricula, measure proficiency and enable role‑based adoption. Collaboration & influence: build trust across matrixed teams; coach leaders and managers to sponsor and sustain change. Analytical & outcomes‑driven: define adoption KPIs; use data to guide decisions and adapt tactics. Change agility: resilient, adaptable and effective in ambiguous, fast‑paced environments. Tools: proficiency with Microsoft 365 (PowerPoint, Excel, Word, Visio, Project), SharePoint; familiarity with work management tools such as Azure DevOps or JIRA. What you’ll get Travel perks: you, your family and friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health benefits: on day one you’ll have access to health, dental, prescription and vision benefits and additional services. Wellness programs: you’ll have access to resources and support. 401(k) program: available upon hire and employer contributions after one year. Additional benefits: Employee Assistance Program, pet insurance, discounts on hotels, cars, cruises and more. Feel free to be yourself at American Inclusion and diversity are the foundation of our workforce. Our 20+ Employee Business Resource Groups connect team members to our customers, suppliers, communities and shareholders to create an inclusive work environment. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc. fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. All applications will only be submitted through this site, and we will never require payment at any time during the application process. #J-18808-Ljbffr American Airlines