Automotive Service BDC Representative

Job Summary: The Automotive Service BDC Representative is responsible for taking inbound service calls from prospective customers interested in getting their vehicle serviced. In addition, making outbound calls to prospective clients to schedule service appointments. This role involves contacting potential service customers, understanding their needs, providing information about available dates and times, and scheduling appointments for them to visit the dealership service department. The ideal candidate will have excellent communication skills, a customer-focused attitude, and a strong interest in the automotive industry. Responsibilities: Receive inbound calls and place outbound calls Identify the reason for the customer’s call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions in various dealership service schedulers Attend trainings to maintain up-to-date skills and knowledge Appointment scheduling Outbound calling and texting efforts Qualifications: High school diploma/GED Previous experience as an Automotive Business Development Representative or in a similar role is preferred Excellent phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively Bilingual preferred, but not mandatory Working Conditions: Must have quiet work environment. Must have fully reliable high-speed home internet This is an office-based role with extensive phone and computer use Expected hours: 40 per week Benefits: Competitive salary Bonus based on performance Flexible schedule Opportunity for advancement Paid time off Training & development Paid training Work from home Overtime offered when available Career Growth Opportunities Shift: 8 hour shift Day shift Evening shift Morning shift Night shift Supplemental Pay: Bonus opportunities Overtime opportunities Paid Dealership Referral Bonus Work Location: Remote This is a remote position. #J-18808-Ljbffr