Case Manager

Job Description

Job Description

Description:

POSITION SUMMARY

The Housing Case Manager provides support to RECAP’s Senior Director of Support Services and assists individuals with housing stability and related supportive service needs. The Housing Case Manager advocates for clients and coordinates human service needs, including housing, healthcare, employment, benefits, and community resources.

The position provides direct case management and housing support while helping clients establish and achieve individualized goals. The Housing Case Manager works collaboratively with clients, RECAP staff, community partners, and other service providers to promote housing stability, self-sufficiency, and access to appropriate resources.

ESSENTIAL FUNCTIONS

Case Management and Client Support

• Develop and implement mutually agreed-upon steps with clients to assist them in achieving individualized goals.
• Conduct strength-based assessments and update service plans during client visits while accurately documenting progress.
• Advocate for clients and assist with coordinating housing, healthcare, employment, benefits, and other human service needs.
• Certify households for applicable entitlement programs and coordinate resources with community service providers.
• Assist clients with budgeting and monitor compliance with applicable program rules.
• Maintain appropriate client relationships while exercising professional judgment and boundaries.
• Participate in an after-hours crisis intervention rotation as assigned.

Housing Services

• Complete housing intakes, move-ins, and move-outs.
• Prepare and maintain accurate rent calculations and related housing documentation.
• Support clients in maintaining housing stability and complying with applicable program requirements.
• Organize tenant meetings, workshops, and group activities designed to empower clients and promote housing stability.
• Conduct outreach and support marketing efforts to maintain at least 92% occupancy in supportive housing.
• Communicate with tenants, property-related staff, community partners, and service providers as needed to support housing-related needs.

Documentation, Data, and Reporting

• Enter and track client information in the agency database.
• Maintain accurate and timely case records and client documentation.
• Prepare outcome reports and other required reports.
• Maintain client confidentiality in accordance with RECAP policies and applicable laws.
• Complete required forms, reports, and documentation accurately and within established deadlines.
• Participate in staff meetings, trainings, seminars, and other professional development activities relevant to the position.

COMPLIANCE RESPONSIBILITIES

The Housing Case Manager is expected to:

• Maintain accurate and timely records in accordance with federal, state, local, program, and agency requirements.
• Ensure purchasing, facilities, housing, tenant, and client documentation is complete, accurate, and audit-ready, as applicable to assigned responsibilities.
• Protect the confidentiality of client, tenant, employee, and agency information in accordance with RECAP policies and applicable laws.
• Comply with all applicable federal, state, and local laws, regulations, funding requirements, and program standards.
• Follow RECAP policies, procedures, and established practices.
• Complete required training and maintain competency related to assigned responsibilities.

BEHAVIORAL EXPECTATIONS

Employees in this position are expected to:

• Demonstrate professionalism, integrity, accountability, and respect.
• Maintain confidentiality at all times.
• Communicate respectfully and effectively with clients, tenants, community partners, coworkers, and leadership.
• Work collaboratively as part of a team while exercising sound judgment and initiative.
• Demonstrate cultural awareness and respect for individuals with diverse backgrounds and experiences.
• Maintain appropriate professional boundaries.
• Support RECAP’s mission, values, and commitment to providing exceptional service.
• Demonstrate flexibility and adaptability in responding to client and program needs.

WORK ENVIRONMENT

Work is performed in both office and field environments and may include exposure to:

• Varying weather conditions.
• Noise and routine activity associated with office, housing, and community settings.
• Maintenance activities.
• Electronic equipment, including computers, printers, fax machines, copy machines, and other office equipment.
• Community environments and traffic when travel is required.

REASONABLE ACCOMMODATION

RECAP is committed to providing reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position unless doing so would impose an undue hardship on the organization.

EQUAL EMPLOYMENT OPPORTUNITY

RECAP is an Equal Opportunity / Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace and prohibit discrimination and harassment based on race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

DISCLAIMER

This job description describes the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive or comprehensive list of all duties, responsibilities, qualifications, or working conditions associated with the position. RECAP reserves the right to modify, assign, add, or remove duties and responsibilities as organizational, programmatic, or business needs require.

Requirements:

REQUIRED QUALIFICATIONS

• Associate’s degree in Human Services or a related field, or equivalent relevant experience.
• Knowledge of social service systems, principles, and practices.
• Awareness of and sensitivity to the cultural and socioeconomic diversity of Orange County.
• Strong written and verbal communication skills.
• Strong organizational, time-management, and problem-solving skills.
• Ability to work accurately under frequent interruptions and meet established deadlines.
• Demonstrated flexibility, initiative, sound judgment, and discretion.
• Experience with counseling and crisis intervention.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Bilingual Spanish/English skills are a plus.
• Valid New York State driver’s license and ability to travel between agency locations as needed.

PHYSICAL REQUIREMENTS

The position may require the ability to:

• Lift, carry, push, and pull up to 50 pounds.
• Stand and walk frequently throughout the workday.
• Bend, stoop, and climb stairs.
• Use computers, telephones, printers, copy machines, and other office equipment.
• Occasionally operate a motor vehicle, including driving on city streets and highways.
• Travel between RECAP locations and community-based settings as needed.
• Work in varying weather and traffic conditions when traveling or conducting field-based activities.
• Employees are expected to exercise appropriate safety precautions and comply with all applicable traffic laws and regulations while operating a motor vehicle.

ADDITIONAL EMPLOYMENT REQUIREMENTS

• Must maintain all required professional licenses, certifications, credentials, and registrations necessary to perform the duties of the position.
• Must maintain professional licensure in good standing and complete required renewals within applicable deadlines.
• Must successfully complete required pre-employment background screening and receive satisfactory results in accordance with RECAP policies and applicable requirements.
• Must successfully complete the required pre-employment drug screening and receive satisfactory results in accordance with RECAP policies and applicable requirements.
• Must successfully complete any required physical examination or health clearance.
• Must maintain reliable attendance and punctuality.
• Must complete required agency, departmental, and program-specific training.
• Must comply with all RECAP policies, procedures, program requirements, and applicable laws and regulations.
• Must maintain confidentiality of participant, victim, family, employee, and organizational information.
• Must exercise appropriate discretion when handling sensitive information and records.
• Must maintain proficiency with required agency systems, databases, software applications, and documentation tools.
• Must comply with applicable clinical, ethical, crisis response, community outreach, documentation, and reporting standards.
• Must be available to travel for required trainings, conferences, meetings, home visits, community outreach, and other program-related activities.
• Must be able to work flexible hours, including evenings and weekends, when required by program needs.
• Must successfully complete any additional agency-specific training, credentialing, or compliance requirements.
• Must perform other job-related duties as assigned.