Escrow Assistant Associate

Escrow AssistantTypically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions. If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family. If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family.Job Level Summary:This is typically an entry level roleAssociate positions may require a basic functional understanding to complete tasks and incumbents will often require assistance of more experienced team membersWork is often reviewed for accuracyProvide support within a functional areaFollow functional area's processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operationsEssential FunctionsPerforms routine administrative duties to assist in the escrow processAnswers phones, greets customers, places calls and follows up on information needed for escrow closings. In smaller escrow/branch offices, may perform some receptionist dutiesDuties may include: processing opening orders, initial file set up, deposit and distribution of funds, written transmittals for funds and documents, handling reconveyances, preclosing maintenance and post-closing follow up on assigned filesJob ComplexitiesWorks on standard issues/problemsExercises judgment within defined procedures and practices to determine appropriate actionFollows department processes and proceduresSupervision Received or ExtendedNo responsibility for the supervision of othersImpactWork under close supervision applying well established techniques, procedures or specific standardsWork is reviewed for soundness of judgment and overall accuracyKnowledge and Skills/Technology UsedExperience with MS Office suiteStrong customer service orientationDetail orientationExcellent verbal/written communication skillsProblem solving skillsAble to multi-task/organizedAble to work in a hectic and time sensitive environmentTypical EducationHigh School diploma or equivalentTypical Range of ExperienceNo work experience necessary - entry level positionExperience dealing with the general public or office environment preferredPay Range: $17.68 - $23.56 HourlyFirst American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.