Senior Technology Trainer

Senior Technology Trainer

Under the general direction of the Director, User Success, the Senior Technology Trainer serves as a lead resource for the design, delivery, and continuous improvement of firm-wide training programs. This role is responsible for driving the training strategy for new hires and existing employees, serving as a subject-matter expert on core and specialized applications, and partnering closely with management, practice group leaders, and technology teams to proactively address learning needs. In addition to providing advanced Service Desk support and guidance, the Senior Technology Trainer identifies trends, recommends process and training improvements, mentors team members, develops new and innovative training curricula, and ensures training initiatives align with Firm standards, business objectives, and evolving technology needs.

Essential duties and responsibilities include:

• Lead the design, delivery, and continuous improvement of firm-wide training programs for attorneys and staff
• Provide expert-level training on Microsoft 365 (including CoPilot), NetDocuments, document automation tools, and technology processes related to legal workflows.
• Train all incoming attorneys and business professionals on standard applications, systems, and firm procedures
• Deliver instructor-led, virtual, one-on-one, and just-in-time training sessions tailored to audience needs
• Develop and facilitate specialized training workshops (e.g., Genius Bar, Training Roundtables)
• Partner with managers and practice group leaders to assess, coordinate, and prioritize training needs
• Serve as a subject-matter expert on core and specialized applications, as assigned

Proactively evaluate knowledge gaps and identify opportunities for training and process improvements

• Collaborate with managers and attorneys to assess individual and group learning needs and provide targeted recommendations and follow-up support
• Shadow users to gain real-world insight into workflows and technology usage to enhance training effectiveness
• Recommend and support improvements to training methodologies, processes, and documentation

Create, customize, and maintain in-house training materials and firm-standard documentation

• Adapt vendor-provided documentation to align with firm and departmental standards
• Develop and manage training content across multiple formats, including:
• Course outlines and curricula
• Handouts, manuals, and exercises
• Quick reference guides and intranet/email tips
• Videos, eLearning modules, and assessments

Creates, assigns, and tracks service tickets in the ticketing system to ensure timely completion

• Serves as escalated support for software-related categories
• Works closely with other team members to identify and suggest resolutions and improvements
• Analyze Service Desk ticket trends to identify training opportunities

Education and/or experience: High school diploma or equivalent required; college degree preferred. 5+ years of experience in technical training and content authoring, including the design, development, and delivery of training programs and reference materials required. 5+ years of experience in a law firm required.

Qualifications:

• Advanced skills in Microsoft Word, Excel, CoPilot, and Adobe Acrobat
• Hands-on experience using custom Word templates
• Familiarity with document management systems and other legal applications/processes, specifically NetDocuments
• Experience with legal-centric AI tools and AI-related training is preferred
• Willingness to travel to other offices
• Flexibility to work after hours
• Project a professional, engaging demeanor and provide a positive, high-energy learning environment
• Recognized as a positive and motivational force on the team
• Ability to listen, understand, and articulate technical and non-technical information to customers, peers, and/or management
• Understand when to escalate issues
• Understand multiple projects in order to integrate them into business solutions
• Ability to adapt content to the target audience
• Ability to adapt quickly to new applications and technologies

Other duties please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement Allen Matkins is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national or ethnic origin, ancestry, citizenship, age, marital status, medical condition, physical or mental disability, veteran status, all other characteristics prohibited by law, or gender identity and/or expression.

California Consumer Privacy Act We will collect the personal information you provide in connection with this application as well as information included with any other document(s) you provide us. We may use this information to evaluate your application and consider you for employment with Allen Matkins. We may share this information with third parties for any of the following purposes: (i) to confirm the accuracy of the information provided; (ii) to conduct a background check; (iii) to confirm or evaluate potential conflicts of interest; and/or (iv) to check references. If you accept an offer with Allen Matkins, we may use this information to provide you with the benefits of your employment. Our employees' personal information is governed by our Privacy Policy, available at

Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Compensation Allen Matkins is an Equal Opportunity Employer and offers a competitive compensation & benefits package. The anticipated base salary range for this full-time role is $120,000.00- $140,000.00 per year. Actual salary will depend upon a number of factors, including, but not limited to, relevant experience, job-related skills, qualifications, and location.