Student Services Supervisor- New York

Job Description

Job Description

Job Title: Student Services Supervisor (SSS), Pre-College 2027

Organization: Edconic

Department: Residential and Student Life

Reports to: Residential Hall Assistant Director, Residential Hall Director

Program Information   

Edconic Pre – College programs provide students with an immersive environment in which they learn, investigate, and explore while having fun and discovering friends, mentors and instructors who share their passions and interests. It also gives intellectually curious students the opportunity to live and learn in a dynamic location while drawing upon the unrivaled expertise and access of The New York Times, Sotheby's Institute of Art, Vogue College of Fashion, Manchester City Sports Business School, and Wired Education encouraging students to take their learning beyond the classroom and into the real world.

About Edconic

Knowledge is our passion. We thrive at the intersection of business and education and have built a global reputation for developing world-class learning programs to nurture the industry leaders of tomorrow. 

Our mission is to empower lives through education. We seek to understand the passions of a new generation of students to help transform those passions into meaningful and fulfilling career trajectories. We do this by delivering relevant, experiential courses taught by industry experts from the world’s best brands.

Edconic has been operating for two decades beginning with the acquisition of the London campus of Sotheby’s Institute of Art in 2003. Over the years we have built a portfolio of world-class academic programs with iconic brands including Sotheby’s Institute of Art, The School of the New York Times (est. 2016), City Football Leadership Institute (est. 2022) and Conde Nast College of Fashion & Design (acquired in 2023), Manchester City Sports Business School, and Wired Education. Edconic is owned by Cambridge Information Group (CIG), a family-owned investment firm since 1971 focused on long-term and meaningful ventures in education, technology, and information services.

Position Description 

The Student Services Supervisor (SSS) serves as the lead staff member at the Student Center and plays a critical role in the academic, residential, and social aspects of the Pre-College program. In addition to serving as a primary point of contact for students and parents, the SSS provides day-to-day leadership, oversight, and scheduling coordination for all Welcome Desk Program Counselors.

The SSS ensures the accurate and timely flow of information between parents, students, program staff, residential life staff, and faculty, while maintaining smooth Welcome Desk operations across all program terms.

Essential Responsibilities & Duties

SSS responsible for a variety of clerical and administrative duties including but not limited to:

• Oversee day to day of the Welcome Desk and ensure consistent coverage during all shifts
• Create, manage, and adjust Welcome Desk staff schedules to ensure adequate staffing between 7am–11pm
• Serve as the primary point of escalation for Student Center related concerns
• Provide guidance, support, and real-time coaching to Welcome Desk Program Counselors
• Assist with onboarding, training reinforcement, and policy adherence for Student Center staff
• Greeting and welcoming students and providing parents and students with accurate information regarding classes, locations and events taking place on campus
• Answering phone and email inquiries with the highest professional standards
• Perform daily attendance checks.
• Email parent & guardians regarding unaccounted day students who are missing from class
• If missing student is residential, student must be located 

• Check dorm room, check classroom, contact roommate, call mobile phone
• After 30 – 45, parent/guardian must be informed 

• Run Missing Student Report for Missing Student Protocol in a prompt and efficient manner, looping in the appropriate staff members when necessary
• Pastoral notes creation in Orah on student profiles
• Approve/Deny/Monitor Student Check Ins/Check Outs daily 
• Other duties may be assigned. 

Knowledge & Abilities 

To perform this job successfully, an individual must be able to perform each essential duty effectively. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must exercise initiative, professionalism, sound judgement and discretion
• Superior customer services skills
• Comfortable engaging with colleagues of all levels
• Have an outgoing disposition and an enthusiasm for working with high school students 
• Establishes a nurturing, inclusive community and encourages positive self-expression.
• General knowledge of the principles of organization and administration
• Comfortable enforcing policies and procedures and assuming leadership roles; Must be able to work autonomously while thriving in a team environment
• Ability to adapt to changing demands, deadlines, and responsibilities 
• Possess a keen interest in New York City culture and is comfortable exploring it with students

Education, Work Experience and/or Licensure 

• Must be legally authorized to work in the United States.
• Bachelor’s degree required
• 2+ year work experience (summer camp, boarding school, college campus, etc.,)
• Previous customer service-related experience preferred
• Previous experience with youth, whether at summer camps or other residential programs on the administrative supportive level. 
• Previous experience with Microsoft Office Suite, communication platforms with or similar to Orah, Pronto
• Three references are required. 

SSS must complete a series of online trainings and in-person trainings prior to start of program. Dates of commitment are as follows:

• Virtual Training: May 25th, 26th and May 27th
• In Person Training: May 31st – June 4th
• Term 1: June 6th – June 18th
• Term 2: June 20th – July 2nd
• Term 3: July 4th – July 16th
• Term 4: July 18th – July 30th

Please Note: There will be multiple shifts between the hours of 7am-11pm. WDPCs must be able to work a flexible schedule, including some weekends. This is a non-residential position; housing will not be provided.

This position offers the following:

• An opportunity to work with a passionate team of diverse people
• An opportunity to chaperone events and trips to local attractions and events;
• Shift Meals
• Salary of $20 per hour

Language Skills 

• Excellent verbal and written communication skills.
• Excellent command of the English language.
• Ability to speak another language is a plus.

Physical Demands 

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to sit, stand, walk, travel up and down stairs, crouch, stoop, and reach. 

Other Requirements  

All staff will be working closely with minors and will need to pass a criminal background check and successfully complete all training. All positions will require use of one’s personal cell phone.

Work Environment

The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a basic office/academic environment.

The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Edconic reserves the right to modify this job description in its sole discretion.

Edconic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.