Investment Operations Associate

Job Description

Job Description

Who We Are
Willis Johnson Wealth is a fast-growing wealth management firm where operational excellence plays a critical role in delivering a consistent and high-quality client experience. Our clients rely on us not only for thoughtful financial advice but for reliable systems, accurate reporting, and precise investment execution behind the scenes.

We work quickly, manage a high volume of client relationships, and maintain a high bar for accuracy and responsiveness. Our investment operations team ensures that portfolios are implemented correctly, data remains reliable, and systems run smoothly across the firm.

If you enjoy working with investment data, solving operational challenges, and building expertise in portfolio operations within a growing wealth management firm, you will thrive here.

If you prefer highly repetitive or siloed operational work with limited opportunity to improve systems and processes, this will not be the right fit.

The Opportunity
We are seeking an Investment Operations Associate or Senior Investment Operations Associate to support the daily execution of the firm’s investment operations and portfolio reporting functions.

Reporting to the Investment Operations Manager, this role plays a critical role in ensuring the accuracy and efficiency of trading workflows, portfolio reporting, billing processes, and investment data management. The Associate works closely with the Investment Operations team, Investment team, and Wealth Management advisors to support operational workflows and maintain the integrity of investment data across firm systems.

This role is ideal for a detail-oriented operations professional who enjoys working with investment data, improving processes, and developing deep expertise in portfolio operations within a collaborative advisory firm.

Qualifications
• Bachelor’s degree in Finance, Accounting, Economics, or related field
• 2+ years of experience in investment operations, wealth management, or financial services
• Series 65 license or willingness to obtain within the first 90 days
• Experience working with custodians such as Fidelity or Schwab
• Familiarity with portfolio management platforms such as Orion
• Strong attention to detail and process discipline
• Proficiency in Microsoft 365 and Excel
• Ability to troubleshoot operational issues and work effectively across teams

Preferred (not required):
• Progress toward CFA®, CFP®, or CIPM designation
• Experience working in a growing RIA or investment management firm

Essential Responsibilities

Trading & Investment Operations
• Support daily trading workflows across custodians in alignment with portfolio models and client account guidelines
• Monitor trading systems, cash balances, and account drift to ensure portfolios remain aligned with investment strategy
• Assist in resolving trade exceptions, corrections, and custodian inquiries
• Support reconciliation of custodial data and portfolio accounting systems

Portfolio Reporting & Data Accuracy
• Prepare and reconcile client and model performance reports
• Maintain firm-wide portfolio reporting standards, including preparation and validation of GIPS-compliant monthly performance analysis
• Ensure investment data remains accurate across custodians, portfolio accounting systems, and CRM platforms
• Assist with preparation of reports and analysis for Investment Committee and internal leadership meetings

Billing Support
• Assist with quarterly asset-based billing processes
• Audit fee calculations and support reconciliation of billing outputs
• Coordinate with operations and advisory teams to resolve billing discrepancies

Custodian & System Coordination
• Coordinate with custodians (e.g., Fidelity or Schwab) regarding trade processing, reconciliation inquiries, and operational requests
• Manage held-away account aggregation software such as ByAllAccounts and ensure imported account data remains accurate
• Troubleshoot data discrepancies, platform inconsistencies, and software issues in a timely manner
• Support the integrity of data flows between custodial platforms, portfolio systems, and internal reporting tools

Process Improvement & Operational Support
• Maintain documentation for investment operations workflows and procedures
• Identify opportunities to improve reporting accuracy and operational efficiency
• Support cross-functional initiatives such as software implementations and operational workflow improvements

Technology Environment
Our investment operations team works with a range of industry platforms including:
• Orion Portfolio Solutions
• ByAllAccounts account aggregation software
• Custodial trading and reporting platforms (e.g., Fidelity Wealthscape, Schwab Advisor Center)
• CRM systems and internal operational reporting tools
• Microsoft 365 and Excel-based reconciliation and reporting workflows
Candidates should be comfortable learning and working across multiple systems in a data-driven operational environment.

Career Development
Willis Johnson Wealth is committed to developing long-term careers within the firm.
This role offers a clear professional development pathway, with opportunities to grow into positions such as:
• Senior Investment Operations Associate
• Investment Operations Manager
• Senior Client Operations Associate
• Operations Project Manager or operational strategy roles
Team members are encouraged to expand their technical expertise, develop operational leadership skills, and pursue relevant industry designations as they grow within the organization.

Why Join Us
• A collaborative, high-performing team with strong values and vision
• Opportunities for professional development and career advancement
• Meaningful work supporting the delivery of exceptional client service
• An environment that rewards initiative, accountability, and continuous improvement

Compensation & Benefits
• Salary range: $75,000 – $105,000 depending on experience
• Eligible for a 12% – 20% discretionary bonus based on performance
• 401(k) plan with firm contributions of up to 7% in the first year and up to 10% with tenure
• 11 paid holidays and 15 PTO days to use at your discretion
• Employer-paid Health, Dental, and Vision insurance premiums for individuals and families
• Employer HSA contributions
• Employer-paid Life and Long-Term Disability insurance
• High-performing team members may have the opportunity to participate in firm ownership over time

Powered by JazzHR

rRtjAfD1wj