Customer Experience Manager - AI-Driven CX & Retention
O Positiv Health
O Positiv Health, a Los Angeles-based women's health company, seeks a Customer Experience Associate Manager to own CX operations, manage an external partner, and scale high-quality, on-brand support. You will roll out AI-powered automation, maintain an SOP library, and build reporting to inform leadership decisions. Reporting to the VP of Operations, you will collaborate with eCommerce, Retail, Retention, and Finance to drive retention and lifetime value while modernizing CX across the #J-18808-Ljbffr O Positiv Health
Vacancy posted 2 days ago
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