Assistant Registrar

Assistant Registrar - Data AnalystLocation: Indianapolis CampusJob Type: Full-timeClassification: E-1Salary Range: $48,000 - $50,000/annually (based on experience)Reports To: RegistrarWho We Are: Ivy Tech is Indiana's community college and workforce engine, delivering high-quality learning experiences that propel Indiana's communities, measurable economic return, excellence in teaching, and industry-aligned credentials of value, empowering every learner to achieve lifelong success.Our Values:Empathy: We lead with care and connectivity, ensuring we meet our students where they are.Integrity: We act responsibly and ethically in the best interest of our students, employees, partners, institution, and the State.Agility: We move with purpose and adapt to the evolving needs of our students, employers, and the State.Impact: We exist to change lives through quality education. Our work strengthens individuals, families, communities, and the future of Indiana.About the RoleThis position is responsible for overseeing the processing functions of the office. In addition, this position oversees those employees directly involved with processing. This position interacts positively with potential and current students and other customers from within and outside the College. This position is responsible for composing, preparing, analyzing, and editing reports, correspondence, and material of both a general and confidential nature as needed by the college. In addition, this position is also expected to support outlying Central Indiana Region sites express enrollment needs.***RESUME AND COVER LETTER REQUIRED FOR CONSIDERATION***Key ResponsibilitiesThe following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.Customer ServiceProvide strong customer service and/or student advocacy as demonstrated through a positive attitude of approachability, adaptability, strong problem solving and desire to identify and support student success.Act as a liaison to staff/faculty/administration outside of the Office of the Registrar.Engage in behaviors that create an inclusive environment in which all people are valued and supported.Does not stop with the first or the easiest answer to a customer, but gets to the root cause of the problem, question, or issue to solve it quickly and professionally as possible.AdministrativeSupervise the processing team and all processing functions.Train staff (new and continuing) on Banner tasks.Utilize knowledge of accepted policies and practices in higher education relating to processing functions.Possess knowledge of accreditation requirements and policies concerning accreditation and transfer work.Conduct registration, change of enrollment/information and other student related enrollment activities to cover front line during busy periods.Maintain regular contact with School and Program Chairs concerning course equivalencies.Determine daily priorities and anticipated workload.Respond to inquiries from students, faculty, staff, and the general public.Maintain and search student confidential files for accuracy and completeness.Triage/referral to identify and resolve issuesLeadership and Student SupportSupervise and provide direct support and guidance for data entry to other staff, faculty and departments.Provide ongoing overall troubleshooting with internal and external customers to maximize customer service.Provide training and assistance, as needed, on student information system.Work closely with the Transfer Center and Academic Affairs to ensure accurate information is being used to assist students.Define, understand and use student information system as necessary.Process information that is confidential in nature.Respond to internal requests of processes and clarification of data entered.Understand and use U.Achieve.Be able to train faculty and staff to use U.Achieve for advising purposes.Scan, verify, and index student record documents in less busy work periods.Assist with admissions processing (regular admissions applications, guest student applications, high school and college assessment waivers, etc.), particularly during peak times for the various processes included.Assist with any Student Affairs projects (either inside or outside of the Registrar's Office) in which additional assistance is needed.Education & ExperienceMinimum QualificationsBachelor's degreeAt least one year of experience in a college settingKnowledge of or the ability to learn accepted policies and practices in higher education relating to granting credit and degrees, course structure, and grading practicesExcellent written and verbal communication skillsAbility to identify, research and report viable options for problem resolutionAbility to expedite processing, track and verify processes and follow up without direct supervisionAbility to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrate the ability to work with a diverse student, faculty, and staff populationStrong customer service orientationStrong organizational skills and attention to detailAbility to handle difficult situations and work effectively under stressExcellent working knowledge of Microsoft word processing, spreadsheet, and database software and the student information systemPreferred QualificationsProficiency with a data retrieval toolBachelor's degree in Business, Public Administration or Higher EducationPrior work experience in a Registrar's OfficeAdditional Requirements:Must be available to work between the hours of:8:00 a.m. – 5:00 p.m. (Monday – Friday)9:00 a.m. – 3:00 p.m. (Saturday) - 4 times a yearWhy Join Us?Opportunity to work on innovative and impactful projects.Collaborate with a team of skilled professionals.Competitive compensation and benefits package.Continuous learning and development opportunities.Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:Health & WellnessMultiple medical plan options paired with a Health Savings Account with a generous employer contributionDental plan with no-cost preventive services and coverage for orthodontiaVision plan with low-cost exams and allowances for glasses or contact lensesEmployee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resourcesWellness program with opportunities to earn $250 in Wellness RewardsFlexible Spending Accounts for healthcare (limited purpose) and dependent careRetirement & Financial Security10% employer retirement contribution, fully vested after two yearsBasic life insurance equal to annual salary paid by the College, with optional supplemental coverageShort-term and long-term disability benefitsEducational BenefitsFee remission for employees, spouses, and dependent childrenTuition assistance for undergraduate, graduate, and doctoral programsPaid professional development opportunitiesWork?Life BalanceGenerous paid time off, including vacation, sick leave, holidays, and winter recess