Customer Success Manager

Customer Success ManagerSoftware Guidance & Assistance, Inc., (SGA), is searching for a Customer Success Manager for a contract assignment with one of our premier SaaS clients in San Jose, CA. This is a hybrid role. Responsibilities include:Accountable for overall customer success including renewals, adoption, health, and satisfaction.Builds success plans, networks within accounts, drives adoption of Adobe Experience Cloud products, identifies risk and leads "get well" plans, acts as internal voice of the customer, and contributes to ongoing process improvements.Required skills:SaaS/digital marketing Customer Success experiencestrong communication, consulting, and conflict navigationprogram management within large organizationsexecutive-level facilitation and C-suite presentationsaccount planningability to prioritize under pressureknowledge of digital marketing/media software.Program Management — navigating large orgs, driving change across groupsExecutive Facilitation — leading C-suite meetings, workshops, and presentationsAccount Planning — customer success plans, strategy/roadmap alignmentCustomer Engagement Modeling — tracking and evolving business goalsData-Driven Adoption Analysis — using data to track progress along a maturity curveConflict Mediation — navigating and resolving friction across stakeholdersDigital Marketing Platform Knowledge — Adobe Experience Cloud specifically, broader martech familiaritySGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work.