Administrative Assistant (Austin)

Administrative Assistant (Austin)

The Texas Workforce Commission connects people with careers across the state. The State Office Appeals Department is searching for an Administrative Assistant I to join the team. This is an in-office position located at 101 E. 15th Street, our State Office location in Austin, on the North lawn of the Texas State Capitol. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

You have strong communication skills and attention to detail with the ability to handle multiple priorities while meeting strict deadlines. The selected applicant must be able to report to work at 101 E. 15th Street in Austin, Texas from 8:00 a.m. to 5:00 p.m, Monday - Friday.

As an intake team member, work primarily involves administering clerical support for the Appeals Department across the state. The Appeals Department holds and hears first level appeals from the original determination in disputed claims for unemployment insurance benefits under the Texas Unemployment Compensations Act; and disputed claims for unemployment insurance under specific federal programs. The Administrative Assistant I performs entry-level administrative support work for the State Office Appeals Department of the Texas Workforce Commission. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

You will be trusted to:

• Perform routine entry level administrative support work for the State Office Appeals Department of the Texas Workforce Commission.
• Update UI Appeal decisions by entering the statistical data supplied by hearing officers on the summary sheets in the decision update screens.
• Use personal computer (PC) to process case documents, research and enter data, and request additional documents.
• Process and distribute incoming and outgoing mail, fax and email within established time frame.
• Process digital information with CDs or digital storage devices, copy recordings as requested; type letters and keep daily log of all completed and pending request.
• Prepare, generate and distribute reports and correspondences for the department in a timely manner.
• Occasional overtime as needed to perform the assigned duties.
• Perform other duties as assigned, which may include cross training to assist other units as need arises.

You qualify with:

• Six months of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance, and control of forms, records, and reports.
• Relevant academic credits may be applied toward experience qualifications for this position.

You are a great fit with:

• Demonstrated proficiency with numeric ten-key.
• Demonstrated data entry experience using a PC or other database.
• Demonstrated experience in filing and/or mailing documents.
• Good interpersonal skills to communicate with internal and external customers.
• Ability to work in a fast-paced environment with emphasis on accuracy.

You gain:

• A Family Friendly Certified Workplace.
• Competitive salary: $2,772.36/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave

Texas Workforce Commission