Permit Coordinator

Job Title

Performs a broad range of technical and administrative support for the Department of Community Development and Planning and other departments.

Essential Job Functions

1. Serves as the primary customer contact for permits, providing information on permit requirements, processes, and application status, and referring more technical inquiries to appropriate City staff.

2. Receives, reviews, and routes permit applications; answers inquiries, assists the public with minor land use and development questions, and provides support for business license applications.

3. Performs minor plan and sufficiency reviews on over-the-counter permits and prepares related legal documents.

4. Issues permits, calculates and collects fees, and provides statements and receipts to applicants and the Finance Department.

5. Provides technical support and troubleshooting for permit-related software and systems and enters and maintains permit data in automated systems.

6. Coordinates daily inspections, pre-construction meetings, and pre-application processes for all permits; maintains City addressing, permit files, and official records retention.

7. Develops customer guidance materials and updates the City website with information on development processes, fee schedules, and departmental hours.

8. Serves as a liaison for large-scale developments, providing specialized guidance to industry professionals and the public.

9. Generates routine permit activity reports and cross-checks property records for active code violations prior to issuance.

10. Assists with administrative duties, including fulfilling public records requests, preparing hearing notices, sending certified mail, and drafting correspondence.

11. Performs special projects, supports process improvements, and operates standard office equipment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Specific skills or experience may be required depending on the department or work area the employee is assigned to. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills/Knowledge:

• City codes and ordinances.
• City permit processes, procedures, and requirements.
• Standard office practices and procedures, including record keeping systems and procedures.
• Business English and arithmetic.
• Interpersonal skills using tact, patience, and courtesy.
• Modern office practices, procedures, and equipment.

Ability to:

• Use independent judgment, problem solve and collaborate in order to accomplish tasks. Make timely and appropriate decisions in the scope of assigned work.
• Perform tasks that require a high level of accuracy and attention to detail.
• Provide a high level of customer service to both internal and external customers.
• Prepare well-written, concise, organized, and well-supported business correspondence, reports, and visual materials.
• Read and interpret land use plans and maps, including landscape plans, site plans, grading plans, topographic maps, building elevations, and zoning maps.
• Comprehend and articulate the code requirements.
• Communicate professionally and effectively, both orally and in writing.
• Work independently, prioritize work, and meet deadlines.
• Operate a variety of computer software applications, including word processing, spreadsheets, and databases.
• Maintain confidentiality and deal with sensitive information.
• Work cooperatively with others to achieve results, valuing other's input and expertise, acknowledging other team members' concerns and contributions and supporting team decisions.
• Maintain regular, predictable, and reliable attendance during scheduled hours.

Minimum & Physical Requirements

Associate's degree in construction management or related field and three years of progressively responsible building permit experience: or an equivalent combination of education and experience which provides the knowledge, skills, and abilities to perform the essential elements of the job. Licenses/Certifications required: ICC Permit Technician (within 6 months of hire).