Customer Service representative Associate
$60k - $65kResilience Group
Job Description Job Description Customer Service Associate | Cleveland, OH
$60,000–$65,000 + Bonus Well-established industrial manufacturer is looking for a Customer Service Associate with packaging, adhesive tapes or wraps experience . What You’ll Do:
Manage customer orders from entry through fulfillment, ensuring accuracy
Build strong customer relationships through phone, email, and other communication
Monitor order backlogs, inventory, and customer forecasts
Respond to customer questions and resolve issues in partnership with Sales and internal teams
Keep customers informed and ensure a smooth order process What We’re Looking For:
Packaging industry experience is needed- labels, printing, tapes, pouches, boxes, or related products
2+ years of B2B customer service or inside sales in manufacturing, distribution, or industrial packaging.
Collaborative team with real technical backup, not a call-center silo.
Strong customer service and communication skills
Solid computer skills and ability to learn industry-specific systems
Detail-oriented with strong follow-through If you are looking for a nice culture with a solid company, apply now!#CustomerService #Packaging #Manufacturing #ClevelandJobs #OhioJobs #Hiring
Vacancy posted 15 hours ago
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