Client Service Coordinator

Client Service Coordinator Job Purpose and Function: The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. Responsibilities Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Perform other job duties as assigned. The Five Principles Quality – The consumer is our boss; quality is our work and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. Qualifications & Competencies Leadership Customer Focus Peer Relationships Integrity & Trust Action Oriented Listening Functional (Preventative care and OWPs) Communication Skills Client Service Skills Priority Setting Time Management Capabilities and Experience (Can Do) Ability to multi‑task: manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills: reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary; demonstrates exceptionally strong written and verbal communication. Organizational ability: demonstrates a systematic approach in carrying out assignments, is very orderly and excels at turning confusion into order. Problem solving skills: identifies, analyzes and solves problems; translates problems into practical solutions. Client service skills: consistently ensures team provides the client with attentive, courteous and informative service. Intellectual ability: accurately and consistently follows instructions delivered in an oral, written or diagram format; can provide directions. Mathematical ability: ability to add, subtract, multiply. Pay The pay range for this role is $15.00 - $18.69 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Benefits Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future. Best-in-Class Student Debt Relief Program (for Full-Time DVMs): We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long‑term health of the veterinary profession. Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays. Top‑Tier Mental Health and Wellbeing Resources: Access industry‑leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive. Associate Life Insurance (company‑paid) & Supplemental Life Insurance: Protect your loved ones with company‑paid associate life insurance and have the option to purchase additional coverage. Company‑Paid Short‑ and Long‑Term Disability: Feel secure knowing that if you face a temporary or long‑term disability, you’ll have financial protection. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre‑tax money. Health Savings Account (HSA): Make the most of your healthcare dollars with a tax‑advantaged HSA. Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption. Continuing Education Allowance (for Eligible Positions): Financial assistance to pursue continuing education opportunities. Back‑Up Child and Elder Care & Family Support Resources: Help you keep things running smoothly during unpredictable moments. Fertility and Family Building Support: Comprehensive support for fertility treatments and family‑building options. Digital Exercise Therapy: Stay active and healthy with a digital exercise therapy program. Voluntary Protection Benefits: Protection against the unexpected; coverage for hospital stays, critical illness, and accidents. Legal Plan: Affordable and accessible legal plan covering a wide range of legal needs. Identity Protection: Protects personal information by alerting you to suspicious activity and providing support if information is stolen. Commuter Benefits: Convenient and cost‑effective commuting options. Three Free Optimum Wellness Plans for Pets: Enjoy three free wellness plans for your pets. Exclusive Discounts: Savings on products and services. Benefits eligibility is based on employment status. Full‑time Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*). Company: Mars Veterinary Health, Inc Location: Banfield Largo West Bay FL #J-18808-Ljbffr