PA LEHIGHVALLEY-Business Services Manager

Job Title

Salary: $62,000

Essential Functions

Manage Business Engagement Services Team (BEST) to provide oversight of participant recruitment and job fulfillment process to meet identified workforce needs. Overall responsibility for building business relationships with current, former and new customers.

Provide functional supervision and coordination of the Business Services team, Business Service Coordinator, Work Based Training Developers, Recruiter Coordinator and Recruiters to deliver optimal job matching and placement services

Act as primary Business Services Liaison with Lehigh Valley employer base and Workforce Board Lehigh Valley

Perform employer outreach to inform business and industry of PA CareerLink Lehigh Valley complement of services and train employers on the state's online job matching system

Conduct initial and follow-up employer visits as necessary to build and maintain ongoing employer relationships

Orient local employers to PA CareerLink services, financial resources, and available training programs

Meet with Employer Subject Matter Experts (SME) to build Job Task Analysis (JTA), and utilize Skilldex to complete JTA, and include in all on-the-job training (OJT) contracts

Create and maintain business folders on CWDS, entering all employer information and employer contacts into all appropriate systems so as to monitor employer activities

Work with the state's Apprenticeship and Training Office (ATO) in creating registered apprenticeship and pre-apprenticeship programs

Maintain monthly On-the-Job Training (OJT), Subsidized Employment, Incumbent Worker Training (IWT), and Apprenticeship invoices and annotate expenses in the appropriate program checkbook

Schedule and oversee hiring events, focused recruitments for employers and sector driven job fairs

Interface with CareerLink functional teams across departments and employees

Provide support to partners within PA CareerLink and the local region, facilitating gatherings to disseminate local labor market information

Provide customer service surveys to employers and follow up on any requested action items

Provide, as required, target estimates or goals and periodic progress reports related to employer services

Develop a network for potential business leads within a centralized tracking system

Represent PA CareerLink Lehigh Valley at conferences, meetings and social functions as required

Meet performance criteria on a weekly, monthly and annual basis

Other opportunities as available

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.