Account Manager

Key Responsibilities Walkthroughs & Onboarding: Meet with prospective clients to scope out project requirements, understand what they need, and ensure a smooth kickoff. Client Relationship Management: Check in regularly with current clients to make sure they are happy with our work and address any feedback early. Partner Coordination: Onboard new independent partner companies, get them comfortable using our digital platforms, communicate project details, and ensure they have what they need to succeed. Quality Control (QC): Visit job sites to review work in progress, ensure it meets our standards, and take update photos. Problem Solving & Off-Hours Support: Handle project hiccups quickly and fairly for both the client and the partner. This includes being available for occasional, time-sensitive troubleshooting on evenings or weekends. What We Are Looking For Strong Interpersonal Skills: You genuinely enjoy working with people and can easily build trust with both corporate clients and independent field crews. Experience: 2+ years in account management, customer success, project coordination, or a similar relationship-driven role. Comfortable with Tech: You learn software quickly and feel confident teaching external partners how to use our communication and project management tools. Flexibility: While most of the work happens during standard business hours, you are willing to step in when evening or weekend project emergencies pop up. Reliable Transportation: A valid driver's license and a reliable personal vehicle for daily local travel to site visits and client meetings. Physical Ability: Comfortable walking active job sites, navigating uneven terrain, and standing for extended periods during walkthroughs. Compensation & Benefits Competitive Pay: Reliable hourly base rate plus mileage reimbursement for all work-related driving. Remote Work Flexibility: Freedom to handle your administrative work and data entry from home when you aren't out in the field. Accrued Sick Hours: Earn dedicated sick time to rest and recover when you're under the weather. Collaborative Culture: Work alongside a supportive internal team and a top-tier network of external service experts. #J-18808-Ljbffr