Field Service Technician

Job Title

Mission Provide technical excellence and frontline customer support for precision testing systems used across manufacturing, R&D, and quality control industries. This role exists to ensure every installation, service, and calibration is executed to the highest standard protecting the company's reputation for quality and empowering clients to succeed. You are the face of the organization in the field: part technician, part trainer, and part problem-solver. Your work keeps vital material testing systems operating safely, accurately, and efficiently.

Performance Objectives

• Install & Commission Equipment: Independently install, configure, and calibrate custom material testing machines at client facilities, ensuring systems meet operational specifications.
• Diagnose & Resolve Issues: Troubleshoot and repair complex electro-mechanical systems including electrical (up to 480V), hydraulic, and pneumatic components using schematics and mechanical drawings.
• Deliver First-Visit Resolution: Resolve customer issues efficiently and accurately on-site, minimizing repeat service calls and downtime.
• Customer Training & Support: Train operators and maintenance staff on system operation, calibration, and software, ensuring confident and safe equipment use.
• Autonomous Field Operations: Manage personal travel, scheduling, and reporting with minimal supervision while maintaining high levels of professionalism and responsiveness.
• Continuous Improvement: Capture and report system issues or recurring trends to internal engineering teams, contributing to product and process improvements.

Fit Traits

• Independent problem-solver who thrives on travel, autonomy, and variety
• Calm under pressure with strong diagnostic and technical reasoning skills
• Confident communicator who can train and build trust with customers
• Committed to quality, professionalism, and first-time resolution
• Adaptable comfortable managing both electrical and mechanical challenges in the field

Why This Role Matters

This position is built for the self-reliant technician someone who takes pride in precision, thrives on travel, and enjoys solving complex challenges head-on. You'll represent a globally respected brand in advanced testing systems, ensuring customers experience excellence from installation to ongoing support. Every visit is an opportunity to lead, teach, and uphold technical integrity.

Compensation: $75,000 (salaried) + annual performance bonus up to $5,000

Travel: 90100% (domestic)

Schedule: MondayFriday, home most weekends

Vehicle: Company-provided vehicle (personal use allowed); all travel expenses reimbursed

Requirements

• Must have served in the U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves, or U.S. National Guard.
• 2+ years of field service experience in electro-mechanical, automation, or testing equipment (post-military experience required)
• Proficiency troubleshooting electrical systems up to 480V, including drives, relays, and PLC interfaces
• Experience with hydraulic and pneumatic systems
• Ability to read, interpret, and apply electrical schematics and mechanical drawings
• Valid driver's license; ability to travel 90100% (domestic, primarily regional)
• Excellent communication and customer interaction skills

Benefits

• Medical, Dental, and Vision: 80% employer-paid premiums
• 401(k): 100% match on first 3%, tiered match up to 6% total contribution
• Annual Bonus: Up to $5,000, based on performance metrics
• Per Diem: $55/day for meals and incidentals
• Company Vehicle: Personal use permitted, fuel and expenses reimbursed
• Travel Expenses: Covered via company-issued reimbursement system