Charlotte Benefits Account Manager

Group Management Services (GMS)is seeking to hire a full time Benefits Account Manager with an aptitude for providing quality client service. Primary Responsibilities: In summary, the Benefits Account Manageris responsible for preparation and delivery of Benefits renewals, and meeting retention quotas. They serve as a primary contact for clients to provide daily customer service, to build relationships, and to meet face‑to‑face as per GMS guidelines. Further job duties include but not limited to: Manage client load; prepare and present renewal package for GMS blocks of business, produce client specific reporting and recommend changes to the current offering as needed Build relationships with clients to ensure quality service; meet with and educate GMS clients prior to renewal to review plan usage, trends and claims that drive the renewal Present benefits package to client; explain plan designs and options for plan adjustments while making recommendations on changes to current offerings as necessary Conduct informational and enrollment meetings with client, their employees, and occasionally new hires to explain healthcare plan Keep record of customer interactions by recording details of inquiry, complaints, and comments as well as action taken in GMS' CRM system Maintain a high rate of client retention through quality service Perform all other duties as assigned Qualifications we look for: Education – Bachelor's degree preferred Experience – 1-2 years related experience or equivalent combination of education is acceptable; prefer experience in account management and employee benefits administration Licenses - Current state's license in Life and Health insurance is required to be obtained within 90 days of employment; valid driver's license is required for this role that will be traveling 50-75% of the time Excellent interpersonal skills Compensation and Benefits: Base salary range of $50,000-$55,000 commensurate with experience Full Benefits – Medical, Dental, Vision, 401(k), Short Term Disability, Long Term Disability, Tuition Assistance 3 weeks of PTO in years 1-5; five weeks of PTO in years 6+ with 7 paid holidays included every year Monthly Personal Reimbursement Programs available (cell phone and mileage) Group Management Services is an Equal Opportunity Employer 9335 Harris Corners Pkwy, Suite 125, Charlotte, NC, 28269 #J-18808-Ljbffr Workstream