Service BDC Administrator

Service BDC Administrator | Grapevine Honda

Grapevine Honda is growing, and we're looking for a highly organized, customer-focused Service BDC Administrator to support one of the busiest Honda service departments in Texas.

In this role, you'll be the first point of contact for customers scheduling service appointments, answering inquiries, and helping ensure a seamless service experience from start to finish. If you enjoy helping customers while keeping operations running smoothly, this could be the perfect opportunity for you. The Service BDC Administrator reports to the Service Manager and is an onsite position.

What You'll Do

• Respond to inbound service inquiries via phone, text, email, and online platforms
• Schedule and confirm service appointments for customers
• Conduct appointment reminder and follow-up communications
• Update and maintain accurate customer information in dealership CRM systems
• Assist with managing service appointment flow and technician capacity
• Partner with Service Advisors and Managers to support customer retention efforts
• Provide exceptional customer service and create a positive first impression
• Support service department goals through and appointment management

What You'll Bring

• 1+ year of experience in customer service, administrative support, BDC, call center, hospitality, or automotive service operations
• Excellent organizational and computer skills
• Experience working with CRM systems, scheduling software, or dealership management systems
• Valid driver's license and acceptable driving record

Why Join Our Team?

• Join one of the largest and busiest Honda service operations in Texas
• High-volume customer traffic with opportunities to make a meaningful impact
• Team-oriented culture focused on customer satisfaction and growth
• Paid training and ongoing professional development
• Career advancement opportunities within Lithia & Driveway, one of the largest automotive retailers in North America
• Work alongside experienced automotive professionals committed to your success
• Competitive compensation and comprehensive benefits package

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site.

About Us

At Lithia & Driveway our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.