EDI Manager Information Technology Jacksonville, FL

EDI Manager The EDI Manager will oversee the EDI integration for clients, configuring and maintaining EDI communications, and providing other integration data as needed. The EDI Manager must be able to prioritize and analyze while maintaining precise attention to detail. Prior experience with the transportation industry would be preferred. Responsibilities Manage EDI integration, validating proper setup and use. Take ownership of EDI service level agreements with backlog, delivery, response time, testing, and system availability targets. Troubleshoot and problem‑solve with customers, carriers, and internal teams to resolve challenges and escalations. Lead team meetings and report on project updates, current issues, and delivery times. Identify and implement process and tool enhancements to improve team delivery. Analyze and develop EDI integrations through Cleo. Develop rulesets and create mapping documents. Monitor errors and track process flows through Cleo Integration Studio. Serve as an escalation point for EDI production support tickets. Stay updated with EDI standards, industry trends, and emerging technologies and propose new and innovative solutions to improve EDI processes and capabilities. Required Qualifications Bachelor’s degree in Computer Science or related field 5+ years of experience with EDI data and project management 3–5 years of experience with CIC (Cleo Integration Cloud) Working knowledge MS SQL Analytical and problem‑solving skills Strong interpersonal skills and ability to interpret IT terminology to end users Able to work on a team and independently with strong time management Excellent communication skills Preferred Qualifications Experience with Epay, SaaS Transportation, and OTM (Oracle Transportation Management) Benefits Medical/Dental/Vision/Life insurance Paid holidays, vacation, and sick time 401K with company match Competitive compensation Opportunity for internal career advancement About R2 Logistics Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win’ competitive mentality. As a third‑party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset‑based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers. R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran. R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9. #J-18808-Ljbffr