Operations & Strategy Manager Graduate (TikTok Local Services) - 2026 Start (MBA)

Operations & Strategy Manager Graduate (TikTok Local Services) – 2026 Start (MBA) About the Team With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners. In Local Service, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative. At the same time, Local Service creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. We bridge the gap between digital discovery and real‑world consumption through three core pillars: Dine‑In: Focuses on the "0-1" expansion of our food and beverage ecosystem, managing merchant partnerships, and building the infrastructure for local transaction growth. Creator Ops Management: Professionalizes the lifestyle content ecosystem, ensuring creators have the operational support and strategy to drive high‑intent traffic to local partners. Strategy & Planning: Acts as the "central nervous system" of the department, identifying macro trends, optimizing cross‑functional processes, and defining the long‑term roadmap for the Local Services business. Responsibilities As an MBA Operations & Strategy Manager, you will be assigned to a core team but will work across the ecosystem to drive high‑impact initiatives: Strategic Planning & Analytics (Strategy Team) Market Intelligence: Conduct deep‑diving analysis on the competitive landscape (O2O/F&B) and consumer behavior to identify new growth levers and white‑space opportunities. Business Transformation: Lead end‑to‑end strategic projects to optimize internal workflows, from incentive restructuring to cross‑functional GTM (Go‑to‑Market) strategies. Performance Governance: Establish key performance indicators (KPIs) and data frameworks to track the health of both the merchant and creator ecosystems. Merchant & Market Growth (Dine‑In Team) Market Expansion (0‑1): Identify and hunt for high‑potential partnership opportunities within the local services sector (Food, QSR, and beyond). Consultative Partnerships: Manage a broad book of business, acting as a strategic advisor to help merchants adopt TikTok’s integrated marketing solutions. Scalable Wins: Find "solutions that work" for one merchant and build the playbook to apply them across the entire category. Creator Ecosystem & Content (Creator Ops Team) Incubation & Onboarding: Oversee lifestyle creator onboarding and operational workflows to enhance content production efficiency. Growth Strategy: Develop data‑driven strategies to drive creator engagement and unique monetization opportunities within the local service space. Product Advocacy: Serve as the "voice of the ecosystem" for Product and Engineering teams to help refine our local services tools and ad products. Minimum Qualifications Education: Individuals who are completing or have recently completed a Master of Business Administration (MBA) degree or equivalent advanced degree. Experience: 1+ years of professional experience in Management Consulting, Business Operations, Strategy, or Investment Banking. Analytical Rigor: Ability to use data to tell a story and persuade partners to adopt new digital strategies. Communication: Exceptional interpersonal skills with the ability to negotiate complex agreements and manage diverse stakeholders. Preferred Qualifications Industry Acumen: Familiarity with the digital advertising, O2O (Online‑to‑Offline), or social media landscape. Entrepreneurial Mindset: Experience in a high‑growth startup environment or "0‑1" project phase where ambiguity is the norm. Global Perspective: Experience working within international teams or managing cross‑border business interests. Product Fluency: A strong interest in how product features (like Search, LIVE, and POI) drive user behavior and merchant ROI. Job Information The base salary range for this position in the selected city is $88,920 – $159,600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the total package. This role may be eligible for additional discretionary bonuses/incentives and restricted stock units. Benefits Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive ten paid holidays per year, ten paid sick days per year and 17 days of paid personal time (prorated upon hire with increasing accruals by tenure). Legal Notice For Los Angeles County (unincorporated) candidates: Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; Exercising sound judgment. Accommodations TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at #J-18808-Ljbffr TikTok