Client Success Manager (Remote)

Position Overview

This is a fully remote work-from-home position with a preference for candidates in central or eastern time zones.

Responsibilities

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Consistently collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance added benefits over the duration of the subscription.
• Undertake scheduled business appraisals with customers to verify delight, address technical obstacles, and boost product uptake.
• Maintain outstanding administration of your accounts.
• Stay current on company and industry product knowledge.
• Responsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales to existing customers.
• Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in Salesforce.com and Gainsight.
• Embody the Cengage Credo by demonstrating our ethos.
• Perform other duties as needed to achieve Infosec goals.

Skills Required

• Ability to build rapport through phone calls, email, and video conferencing.
• Demonstrated ability to communicate, present, and influence credibly and effectively.
• Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization.
• Excellent listening and negotiation skills; critical thinking and problem-solving skills.
• Confident self-starter, highly motivated, and able to excel in a high-performance setting.
• Natural relationship builder with integrity, reliability, and maturity.
• Ability to prioritize among competing tasks.

Compensation

$58,300.00 - $75,750.00 USD Annual base salary plus incentive compensation for sales roles.

Equal Opportunity Employer

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities, including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at View email address on us.fitly.work.