Director of Training

NYC Based | 50% Travel

Summary

As the Director of Training, you will own how Lucky Strike trains its field managers: building in-center training plans, ensuring completion, leading in-person manager classes, and rolling out new programs as priorities shift.

What You'll Do

• Own the field manager training strategy, from in-center training through ongoing development
• Build and update in-center training plans as brand standards, systems, and priorities change
• Roll out new training programs to the field and ensure adoption
• Partner with multi-unit leaders to track completion and close training gaps
• Schedule, facilitate, and oversee in-person manager training classes
• Improve manager retention through strong onboarding and clear development paths
• Create and update training content quickly when company priorities shift
• Lead, coach, and develop a team of Trainers, and oversee the Training team's budget
• Collaborate with Operations, HR, Food & Beverage, and other corporate partners to keep training aligned with the business
• Travel to centers and training sessions to see training in action and support field leaders

What You'll Bring

• Significant experience leading training or L&D for multi-unit operations, preferably in entertainment, hospitality, retail, or food and beverage
• Track record of building and rolling out training programs that improve field performance and consistency
• Experience with learning management systems (LMS), including content, assignments, and completion tracking
• Experience leading and developing a team of Trainers
• Strong facilitation skills, with comfort leading in-person classes for managers at all levels
• Ability to build credibility with multi-unit leaders and corporate teams
• Strong project management skills, juggling many priorities and deadlines
• Willingness to travel up to 50% and work some nights, weekends, and holidays