Supervisor Medical Practice Office - SA-ENT - EHT

Medical Practice Office Supervisor

The Medical Practice Office Supervisor directly manages the staff in each business unit. The Supervisor coordinates recruitment of Client Service Representatives and Medical Assistants, evaluates the staff and is responsible for any necessary disciplinary actions including the proper supporting documentation. The Medical Practice Office Supervisor provides administrative and clerical support to the department director with various functional responsibilities and assists with departmental operations as required. The Medical Office Supervisor assists the department staff with issues, problems and projects as directed and responds to operational inquiries. The Supervisor develops and implements office procedures and processes that support operations. The Medical Office Supervisor directs the work activities of the clerical personnel. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

Qualifications:

Education: High School Diploma or equivalent required. Associate's degree or specialized secretarial training or medical office billing training preferred. Supervisory experience preferred.

License/Certification:

Experience: Minimum 5-7 years secretarial experience required or combined medical office and medical billing experience required, preferably within a multi-functional office. Well-developed communication, interpersonal and organizational skills required. Proficiency with computer applications required. Knowledge of medical terminology and/or transcription may be required within some medical departments. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.

Performance Expectations:

Demonstrates the competencies as established on the Assessment and Evaluation Tool.

Work Environment:

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. Page 2 Medical Practice Office Supervisor Position requires desk/computer work for a majority of the time. Requires some walking and standing and occasional lifting up to 20 lbs. Position requires increased amounts of repetitive motion with regard to typing. The essential functions for this position are listed on the Assessment and Evaluation Tool.

Reporting Relationship:

Reports to Director or Management level supervisor at each cost business location.