Slack COO

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProductJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Role OverviewWe are looking for a Chief Operating Officer for the Slack organization whose responsibility spans GTM operations, product strategy and commercialization, AI-driven growth, and business transformation. The COO will establish and drive multiple work-streams across the company to accelerate Slack's product development, GTM, and customer success efforts. This individual is a seasoned operator with both entrepreneurial and corporate experience, able to work at startup speed and enterprise scale, and able to advise the Slack CEO and cross-functional leaders across Product, Engineering, Distribution, Marketing, CSG, Services, Partnerships, Finance, BT, and Legal to drive success in these key areas:Running the Slack BusinessShape the future of Slack GTM strategy that delivers key business priorities, with a focus on AI-powered work and the Agentforce platformDrive effective participation across annual business planning activities for Salesforce, including V2MOM, Quarterly Business Reviews, LRP, G4G, and budgetingCreate the appropriate forums for collaboration and decision-making across Sales, Marketing, and Product to drive business growthOperationalize the GTM, including Pipeline Management & ForecastingLead demand generation programs and Slack enablementBuild a culture of Commercial Excellence founded on accountability, discipline, and rigorProactively monitor the health of the business, partnering with leadership to drive profitable growthManage team budget in partnership with Finance (CTS, Headcount, Vendor, T&E, etc.)Be a core partner with the CEO and Employee Success to ensure team health is high; drive survey action items in partnership with key stakeholdersFunctional leadership (dotted line) with BT / ES / Legal, Finance, Customer Success, and MarketingSupport and build relationships across Alliances & ChannelsProduct Commercialization & AI StrategyLead product commercialization strategy for Slack's AI and Agentforce integrations — developing new use cases, integrating customer feedback, and monetizing new offeringsDrive PDE & Commercial Strategy including offer development, Pricing & Packaging for AI-first SKUsLead business operations rhythm for Self-Service and PLG (Product-Led Growth) motionsEnsure proper metrics and priorities to scale Slack's self-service and AI capabilities across the Salesforce ecosystemPartner with Product and Engineering on roadmap alignment and investment prioritizationBusiness Leadership & Executive AlignmentResponsible for driving the effectiveness of the Slack ELT and amplifying the impact of the CEO/GMDefine strategic customer engagement (Advisory boards, account sponsorship, executive experiences during events)Drive CEO/GM Thought Leadership & Slack ELT Media EducationDrive executive engagement for Strategic Alliance partnersEnsure effective ELT collaboration — weekly meetings, team events, key decisionsPrioritize most impactful CEO/GM engagements across customers, employees, press, and partnersPartner with CEO/GM on select offsite events on key messaging, presentation, and follow-through on key outcomesCulture & Organizational HealthLead communications, organization design, and change management in partnership with Employee SuccessBuild a high-performance, inclusive culture aligned to Salesforce values (Ohana, Trust, Innovation, Equality)Drive leadership development and succession planning across the Slack orgBe a core partner with Employee Success to ensure team health is high and drive survey action itemsRequired SkillsSenior leader with executive management and communication skills, startup hustle, and alignment to Salesforce core valuesAbility to influence key stakeholders across a large, matrixed organizationGreat manager of managers — empowers, inspires, and develops senior leadersRelentless at prioritization and driving stakeholder alignmentEffective communicator — right level of altitude for the right audienceProven track record of managing strategy & operational teams in large, matrixed organizations15+ years of experience across general management, strategy, operations, product commercialization, or GTM; utility player able to wear multiple hats and play high or play low as neededDeep familiarity with SaaS business models, AI-driven products, and enterprise GTM motionsProven ability to track, prioritize, and drive multiple large initiatives concurrently across cross-functional teams (Product, Engineering, Customer Success, Product Marketing, SIs, and more)Highly motivated, execution-focused, with a positive and resilient attitudeAdvanced Slack and Salesforce product knowledge strongly preferredUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $221,900 - $390,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $266,900 - $426,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.SummaryLocation: California - San Francisco; New York - New YorkType: Full time