Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened on May 1, 2025, and we’re currently a growing team of two team members plus myself. While we’re new as an agency, I bring extensive leadership experience from my previous career in education, where I served in leadership roles and developed teams built on structure, accountability, and growth.

I’m a proud father of eight (four sons and four daughters) which makes family a central part of who I am. I’m deeply family-oriented and success-driven, and I bring that same commitment into our agency every day.

I strongly believe in “paying it forward” and leaving everything better than I found it. I’m actively involved in the community and encourage our team to participate in civic and community functions. Service and leadership are not just values—they are expectations.

We place a strong emphasis on personal and professional development. I’ve built systems and structures designed to maximize both organizational performance and individual potential. Our team participates in team-building activities and has access to quarterly incentives that may include travel, games, and special events. We believe in shared wins and shared rewards, offering both team and individual performance incentives along with a Simple IRA.

We’re looking for someone who believes in teamwork, wants to grow, and is committed to building something meaningful alongside a driven, unified team. If you’re ready to be part of a mission-focused agency where collective success matters most, this could be a powerful place to build your future.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Thomas Hill - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.