Account Executive - New Construction

The New Construction Account Executive is responsible for managing, advancing, and closing flooring opportunities with builders, developers, and general contractors. This role is focused on converting assigned opportunities into profitable awarded work through strong follow-up, bid management, customer communication, pipeline discipline, and internal coordination. The ideal candidate is organized, responsive, detail-oriented, and able to manage complex sales cycles involving multiple stakeholders. Success in this role requires the ability to understand where each deal stands, what needs to happen next, and how to move opportunities forward while protecting margin and delivering a strong customer experience. Key Responsibilities Pipeline and CRM Management Manage assigned new construction opportunities in HubSpot from qualification through award. Maintain accurate deal stages, bid due dates, next steps, timelines, close dates, and customer activity. Keep pipeline information current so leadership and internal teams have clear visibility into deal status. Participate in regular deal review meetings and provide accurate updates on active opportunities, risks, next steps, and support needed. Identify stalled deals and create action plans to move them forward. Bid Management Lead the bid process from qualification through submission and follow-up. Review plans, specifications, addenda, project details, and customer requirements. Work with estimating, purchasing, and internal teams to build accurate and competitive bids. Identify scope gaps, missing information, exclusions, risks, and operational concerns before submission. Develop a clear strategy for each opportunity, including pricing approach, customer priorities, margin expectations, and follow-up plan. Ensure bids are submitted professionally, accurately, and on time. Customer Relationship Management Serve as the primary sales contact throughout the opportunity and bid process. Build trust with customers through responsiveness, consistency, accuracy, and clear communication. Develop relationships with key stakeholders, including purchasing contacts, project managers, superintendents, estimators, and decision‑makers. Understand customer needs, timelines, expectations, and decision‑making process. Position the company as a long‑term partner, not just a flooring vendor. Maintain engagement after award to support repeat business and future opportunities. Deal Advancement and Closing Drive assigned opportunities toward clear next steps and outcomes. Maintain consistent follow‑up with customers and internal stakeholders. Negotiate pricing, scope, and contract terms while protecting margin and long‑term customer value. Close profitable work that aligns with company margin targets and operational capabilities. Escalate issues early when a deal is stalled, customer feedback is negative, pricing is at risk, scope is unclear, or leadership support is needed. Internal Coordination and Handoff Partner with Business Development, estimating, purchasing, operations, and leadership throughout the sales process. Keep Business Development informed on deal status, customer feedback, and opportunities where relationship support is needed. Evaluate opportunities for operational fit, including project complexity, market capacity, schedule, scope, and customer expectations. Drive awarded opportunities through contract review, onboarding, credit approval, start‑date confirmation, and transition to operations. Provide operations with a complete sales package upon award, including scope, pricing, exclusions, plans/specs, schedule information, customer expectations, known risks, and key contacts. Key Performance Indicators Bid‑to‑win conversion rate. Written sales. Invoiced revenue. Gross margin on closed projects. Number of active qualified bids. Forecast accuracy. Pipeline health, including deal aging, stage accuracy, and next steps. Customer follow‑up activity and logged touchpoints. HubSpot accuracy and completeness. Repeat business and customer retention. Required Skills and Experience Experience managing long or complex sales cycles. Strong relationship‑building and customer communication skills. High level of organization and attention to detail. Ability to manage multiple bids, deadlines, and priorities at the same time. Strong follow‑up discipline and sense of urgency. Ability to work cross‑functionally with sales, estimating, purchasing, operations, and leadership. Ability to negotiate while protecting margin and customer value. Experience with construction plans, specifications, estimating, takeoffs, flooring, builder sales, or construction sales preferred. CRM experience preferred. Core Competencies Ownership: Takes responsibility for assigned opportunities, follow‑up, CRM accuracy, and results. Execution: Moves with urgency and consistently drives deals forward. Attention to Detail: Ensures bids, scope, communication, and handoffs are accurate and complete. Communication: Provides clear updates to customers, leadership, and internal teams. Collaboration: Works effectively with Business Development, estimating, purchasing, operations, and leadership. Customer Focus: Builds trust through responsiveness, consistency, and long‑term partnership. Growth Mindset: Continually improves sales strategy, bid quality, pricing discipline, and customer communication. Ideal Candidate Profile The ideal New Construction Account Executive is competitive, organized, responsive, and detail‑oriented. They understand that winning new construction work requires more than submitting bids. It requires strategy, follow‑up, trust, accurate information, internal coordination, and the ability to manage opportunities through a long sales cycle. This person knows where every deal stands, keeps the pipeline current, communicates clearly, protects margin, and consistently drives opportunities toward profitable awards and long‑term customer relationships. #J-18808-Ljbffr Ontario Trillium Foundation