Data Center Technician

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. This role is in support of Data Centre Operations for Proximity Services, delivering service at the highest standard for all infrastructure and processes within the data center. The Data Centre Technician will provide technical assistance and overall support to our customers with 24/7 coverage. Responsibilities The racking and stacking of housing, network, servers, switches, hubs, routers and all sundry computer equipment. Responsible for managing and implementing installations as required, including shelves, rails, cable management and customer IT equipment. When required identify issues with the hardware or cabling, which can include replacing internal components and testing, tracing and labelling of cabling. Share responsibility for upholding the Data Center Standards of tidiness, cleanliness, security, asset information and installations within the computer suites. Liaise with counterparts within the company's global teams and third‑party engineers and contractors on hardware related issues and processes. Essential Skills, Knowledge and Experience Computer engineering experience and knowledge to achieve optimum methods of working. Cabling experience and knowledge to achieve optimum methods of working. Installation of rack mount kit including HP, Dell and Cisco. Hardware maintenance—swapping of failed customer replaceable parts such as cache battery, HDD, power supply. Familiarity with ServiceNow or similar ticketing platform. Highly motivated individual with a positive and proactive attitude to work. Ability on occasion to work additional hours at short notice, on call rotation, off‑shift hours to support large projects and rotational holidays. Willingness to make changes to improve operational efficiency through innovation, process and procedures, adopting and adapting ideas and practices from elsewhere. Ability to act rapidly and logically under pressure and make effective use of others in resolving problems. Capable of working with a minimum of supervision. Good written and verbal communication skills (English). Good working knowledge of Outlook, Word and Excel. Excellent team skills, with an ability to listen and contribute to discussions and meetings. Customer and service focused, with determination to meet their needs. Desirable Skills, Knowledge and Experience Must hold a valid US driving license. Be prepared to travel at short notice between two diverse sites located within 20 miles of each other. Must be able to work on own or as part of team. Should be able to lift up to 50 lbs by self, comfortably and safely. Work from knees and on ladders for extended periods. Read from printed directions and implement cabling installations. Eligibility This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location On-site – Brookfield, WI and Hartland, WI Equal Opportunity Employer JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. For accommodation requests, please contact View email address on click.appcast.io. #J-18808-Ljbffr JLL