Client Advocate I

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At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary The Client Advocate position is a client facing position working as a single point of contact for operational issues. They will be responsible for building relationships with Clients, Brokers, and Account Owners. They will support service and administration of Meritain products to achieve client satisfaction and profitable growth.

Fundamental Components

• Responsible for assigned book of business.

• Responds to client's requests for claim analysis, plan interpretation, portal assistance and benefit questions.

• Supports client implementation, eligibility, billing and drafting by working proactively with supporting areas.

• Responsible for cultivating strong relationships with internal partners such as the account owners and operational teams.

• Identifies process improvement opportunities and gaps in service level to determine root cause and develop solutions.

• Supports scheduling of client meetings as needed and preparation for these meetings.

Required Qualifications

• 2-3 years of customer service experience.

• 1-3 years of experience working with health insurance.

• 1-3 years of experience working with claims and/or stop-loss products.

• Proficient in Microsoft Office applications.

Preferred Qualifications

• 2-3 years of experience with broker and client interactions.

• Professional written and verbal communication skills.

Education

• Associate's degree or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $102,081.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 05/09/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.