Member Services Representative

Job Description Job Description Job Overview
National Employee Benefits Administrators, Inc. (NEBA) is a full service, licensed Third Party Administrator providing benefit administration services to health, retirement and other benefit plans.

We are looking for a highly motivated individual with Member Service Rep a busy Medical Claims Department. The ideal candidate will be creative, observant and very attentive to detail. Excellent communication, computer and problem solving skills, and a willingness to dig in and work alongside other members of the department are critical. The role includes both claims processing and providing customer service over the phone.
The department processes a variety of claims, including medical, dental, short-term disability and life claims. Each member of the team is expected to assist with member with phone calls for inquiries such as eligibility and benefits, claim status and benefit coverage questions.
We are looking for someone who is organized, responsive, takes initiative, works will independently, maintains a positive attitude and strives to maintain the companys culture.

Responsibilities
Serve as the primary contact for members, addressing inquiries and providing information regarding services and benefits.
Assist in the processing of medical documentation and ensure accuracy in member records.
Organize and maintain files related to member services for easy access and retrieval.
Collaborate with healthcare providers to facilitate seamless communication regarding member needs.

Qualifications
Strong organizational skills with the ability to manage multiple tasks efficiently.
Excellent communication skills, both verbal and written, to interact effectively with members and healthcare professionals.
A commitment to providing high-quality customer service in a fast-paced environment.

Job Type: Full Time
Benefits:
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Work from home
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Pembroke Pines, FL 33028
Education:
High school or equivalent (Preferred)
Company Description NEBA is a Third Party Administrator that supports the hardworking members of the Taft-Hartley community that are the backbone of our country. We perform administrative services to members regarding their health and retirement plans and encourage candidates to review our website for an overview of what we do. Company Description NEBA is a Third Party Administrator that supports the hardworking members of the Taft-Hartley community that are the backbone of our country. We perform administrative services to members regarding their health and retirement plans and encourage candidates to review our website for an overview of what we do.