Revenue Cycle Representative

Job Duties

Expected compensation between $21.99 - $26.39/hour. Compensation will be determined based on relevant experience and skills.

Revenue Cycle Representative Essential Functions

• Verify insurance eligibility and benefits verification, and update insurance as needed within the system

• Registration quality audits

• Supports Patient Service Coordinators in understanding insurance coverage and plans

• Covers for Patient Service Coordinator and Business Office Representative during PTO, vacancies, and high-volume periods

Other Essential Functions

• Must present self at the workstation, ready for work, at the scheduled time

• Create an exceptional patient experience

• Handle patient complaints or concerns in a calm and empathetic manner to defuse the situation, documenting concerns as needed

• Communicate effectively with supervisors, managers, and/or directors

• Participate in department and company meetings, as requested

• Work as a team with other departments

• Serve as a liaison between provider business office and patient services

• Must be willing and able to work varied hours and at various locations as needed

• Perform other duties as assigned

Minimum Education Required

Education & Licensing

• High School Diploma, or equivalent, required

Minimum Experience Required

Experience

• Minimum of 2 years customer service experience and/or formal customer service training preferred

• Previous clinic work experience and medical terminology background preferred

• NextGen experience preferred

Skills & Knowledge

• Courteous and professional demeanor while demonstrating enthusiasm and commitment to the company vision and mission

• Ability to maintain confidentiality using HIPAA guidelines and comply with OSHA rules

• Knowledge of CPT and ICD-10 coding, health insurance plans, medical billing, and claim follow-up procedures

Shift

First (Day)

Number of Openings

1

Compensation

$21.99 - $26.39 / Hourly

Postal Code

55082

Job Type

Full Time

Place of Work

On-site

Requisition ID

57086

Job Benefits

Comprehensive Benefits Package

• Health insurance

• Dental insurance

• Employer paid life and accidental death and dismemberment benefit

• Employee assistance program (EAP) benefit

• Company matched 401(k) plan

• Flex spending accounts (medical and dependent care)

• Health Savings Account

• Voluntary Benefits and Life Insurance Coverage

• PTO – Accrual begins on Date of Hire

• Floating Holiday Day

• Annual Scrubs allowance for clinic employees

• Free annual eye exams for you and your immediate family

• Significant discounts on our services and products for employee and immediate family members

Job Type: Full-time

Associated Eye Care is an Equal Opportunity/Affirmative Action Employer