Business Office Coordinator

Join Sunrise Senior Living

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Job Overview

The Business Office Coordinator (BOC) is responsible for assisting the community with business administration, human resources, and system related business processes such as, Payroll and Human Resources Administration, Recruitment Administration and Process, Information Monitoring/Process and Systems, Financial Systems Close and Management, Business Processes-Key Controls, Technical/Professional Knowledge, and Quality Assurance.

Responsibilities & Qualifications

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Payroll & Human Resources

• Create and maintain team member personnel information in appropriate systems; Human Resources Information System (HRIS), timekeeping system, Applicant Tracking System (ATS).
• Ensure team members follow applicable federal, state, local laws/provincial labor/labour laws, and Sunrise timekeeping policies in recording/punching hours worked.
• Process payroll and follow established business processes and "Do It Daily" processing activities and submit accurate bi-weekly payroll by established schedule.
• Coordinate, maintain, and update team member benefits administration and is a resource to direct team members for answers and resolutions.
• Complete payroll reconciliation per Sunrise internal business controls.
• Process and manage unemployment and worker's compensation claims and update claim activity as necessary.
• Clearly communicate and convey information and ideas through a variety of messages that engages the audience.
• Champion the team member on-boarding and welcome orientation process, maintain personnel files and binders according to applicable federal, state, local laws and regulations/provincial labor/labour laws, and Sunrise policy.
• Partner with leadership team by championing the overall recruitment process; process candidates in the ATS system and perform background screenings, license verifications, and other required screenings/verifications per applicable federal and state laws/provincial labor/labour laws and Sunrise policy.
• Maintain training compliance and records and performance appraisal records and perform ongoing data entry into the Sunrise University portal.

Information Monitoring, Process, and Systems

• Set up ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines, and reporting.
• Perform business processes in the following technology systems:
• Billing system.
• Time keeping management system.
• Recruitment Applicant Tracking System.

Financial System Close and Management

• Understand and utilize financial data and tools to accurately reflect the business performance.
• Follow monthly accounting calendar and scheduled tasks to ensure all financial data expectations and deadlines are met.

Business Processes – Key Controls

• Ensure business controls are followed with company policy and completed for each business area.
• Assist in providing audit materials and information as requested.
• Meet business process deadlines consistently.
• Execute business processes to ensure completeness and consistency in compliance to standard operating procedures (SOP).
• Maintain and organize audit materials and information for audit review.
• Complete and verify accuracy of payroll and census reconciliation and email to Regional Business Manager by deadline.

Quality Assurance & Safety

• Focus on Resident Centered Care and quality.
• Develop a thorough working knowledge of current and evolving federal, state/provincial laws and regulations/provincial labor/labour laws, and policies for business controls and compliance.
• Review, read, notate, and initial Daily Log to document and learn about pertinent information.
• Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety and promoting Risk Management programs and policies and adhering to safety rules and regulations.
• Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout.

Financial Management

• Assist in the presentation and value of Sunrise's products and services for our residents, families, team members, and targeted referral sources.
• Assist the Executive Director (ED) in completing the annual community budget.
• Understand and manage the department budget to include labor/labour and other expenses and its impact on the community's bottom line.
• Assist with review of monthly financial statements.
• Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Coordinate with the community team to achieve maximum staff economies and cross training when applicable.

Training, Leadership and Team Member Development

• Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
• Develop a working knowledge of state regulation/provincial labor/labour laws and ensures compliance through supervising and coaching team members.
• Achieve the Team Member Engagement goals and actively lead in the Engagement Improvement Planning sessions.
• Assist with team member staffing and scheduling according to operational and budgetary guidelines.
• Ensure daily review of timekeeping practices and payroll reports.
• Coordinate the community performance appraisal process and reporting.
• Hold team accountable and correct actions when necessary and document for record keeping.
• Attend regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the ED.
• Keep abreast of professional developments in the field by reading and attending conferences and training sessions.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

Core Competencies

• Competent in organizational and time management skills
• Ability to handle multiple priorities
• Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
• Demonstrates good judgment and problem solving and decision-making skills

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• Associate degree or bachelor's degree preferred or a minimum of two (2) years' experience in business finance/accounting AND two (2) years' experience in a human resource generalist role
• Supervisory and management experience including hiring staff, coaching, and performance management of daily operations
• Demonstrates excellence in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance.

About Sunrise

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans