Senior Incident Manager

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Position Description:

CGI is seeking a Senior Incident Manager to lead the response and resolution of high impact technology incidents within a 24x7x365 enterprise command center environment. This role is responsible for managing incidents from both technical and business perspectives across AWS enterprise applications networks infrastructure and Unix/Linux environments.


The Incident Manager will lead large incident bridges coordinate technical investigation across multiple teams assess business impact and risk evaluate mitigation and recovery options and ensure incidents progress toward resolution within established SLAs. The role requires enough technical depth to ask the right questions trace dependencies and transaction flows interpret monitoring information and recommend appropriate actions while keeping large response teams focused during critical events.


This is an incident leadership and technical advisory role rather than a position responsible for directly implementing infrastructure fixes.


This position is required in one of the following locations: Lafayette LA Knoxville TN Birmingham AL or Columbia SC


Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $109500.00 $138600.00.


CGIs benefits are offered to eligible professionals on their first day of employment to include: Competitive compensation. Comprehensive insurance options. Matching contributions through the 401(k) plan and the share purchase plan. Paid time off for vacation holidays and sick time. Paid parental leave. Learning opportunities and tuition assistance. Wellness and Well-being programs.

Your future duties and responsibilities:

Future Duties and Responsibilities


. Lead major enterprise incidents from initial identification through mitigation recovery and closure.
. Manage business impacting incidents involving applications AWS/cloud services networks and enterprise infrastructure.
. Lead incident bridges that may include 50100 technical participants stakeholders and senior leaders.
. Perform technical and business impact triage and establish clear incident priorities.
. Coordinate application infrastructure network cloud Unix/Linux and other SME teams during incident response.
. Use AWS and non-AWS monitoring tools to gather evidence and support technical investigation.
. Trace transactions dependencies and system to system communication across enterprise environments.
. Assess technical risk business impact mitigation options and recovery status.
. Recommend mitigation and remediation actions to the responsible engineering teams.
. Ensure incidents progress within applicable enterprise SLAs.
. Maintain clear concise communication with technical teams business stakeholders and senior leadership.
. Support root cause analysis lessons learned and continuous improvement activities following major incidents.
. Maintain focus accountability and effective decision making throughout high pressure incidents.

Required qualifications to be successful in this role:

Required Skillset


. 5 years of Major Incident Management / Enterprise Incident Management experience.
. Proven experience leading high severity incident bridges or enterprise command center calls.
. Ability to coordinate large cross functional technical teams during high impact production incidents.
. Strong understanding of enterprise networking and infrastructure including routers switches BGP TCP/IP and DNS.
. Working knowledge of AWS environments and cloud related production troubleshooting.
. Strong Unix/Linux knowledge and broad enterprise infrastructure awareness.
. Ability to understand application integrations dependencies transaction flows and system to system communication.
. Strong technical triage skills with the ability to gather evidence and identify the right SME or technical team.
. Experience assessing business impact technical risk mitigation options and recovery status.
. Root cause analysis and post incident review experience.
. Excellent executive level verbal and written communication skills.
. Strong facilitation leadership composure and decision making under pressure.
. Ability to drive accountability and maintain focus across large incident response teams.
. Experience operating within a 24x7 enterprise production environment.


Desired Skillset:
Preferred: AWS Solutions Architect Associate certification and experience supporting large regulated enterprise environments. Experience communicating directly with executives during critical incidents is also highly valuable.

Educational Requirement:
Bachelors degree in computer science Information Systems Engineering or a related technical field.

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Skills:

• Amazon Web Services Cloud
• Communication
• Incident Management
• Linux
• Unix

What you can expect from us:

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Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because


You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.

Required Experience:

Manager