Desktop Support

eAssociate’s degree in a computer-related field or equivalent technical training required .Minimum of 5 years of relevant experience in desktop support or a similar IT role .Responsibiliti esProvide deskside support to end users, resolving hardware and software issues that cannot be addressed remotel y.Facilitate new employee onboarding by provisioning and configuring and installing hardware tailored to specific job role s.Troubleshoot, image, and configure Dell hardware, ensuring all required software is installed and operationa l.Respond promptly to user inquiries regarding software and hardware operations, focusing on efficient and permanent resolutio n.Maintain accurate documentation of daily tasks, issues encountered, and solutions implemente d.Collaborate with third-party vendors both in-person and virtually to resolve technical and non-technical questions or issue s.Basic support and troubleshoot A/V equipment, including Logitech Tap system s.Skills & Qualificati onsExcellent verbal and written communication skills, with a strong customer service orientation and problem-solving minds et.Ability to work independently, manage time effectively, and pay close attention to deta il.Proficiency in computer software, including configuration management, desktop communications, operating systems, and internet directory servic es.Experience with Active Directory, SCCM, ServiceNow, AppV, Citrix, PowerShell, and BitLocker is preferr ed.Basic understanding of circuit boards, processors, electronic equipment, and computer hardware/software is a pl us.Additional Informa tionExercises independent judgment while collaborating with teammates and supervis #J-18808-Ljbffr