Head Of Operations

Head of Operations

Lakewood, NJ
$300,000 – $400,000 DOE

Overview

A rapidly growing healthcare organization serving hundreds of thousands of patient visits annually is seeking a high-impact Head of Operations to lead and scale enterprise-wide operations across multiple locations, service lines, and support departments.

This is a true executive leadership role responsible for overseeing day-to-day operational performance while building the infrastructure, systems, processes, and leadership team required to support significant future growth. The ideal candidate is both strategic and highly execution-oriented — someone who can operate at a macro, visionary level while also diving deep into workflows, data, technology, and operational challenges.

The Head of Operations will oversee clinical and administrative operations across multiple locations, lead a team of operational leaders, drive accountability through KPIs and performance management, and play a key role in future practice acquisitions and expansion initiatives.

Key Responsibilities

Operational Leadership

• Lead operations across multiple healthcare locations and service lines

• Ensure operational excellence across patient access, provider productivity, patient experience, and financial performance

• Oversee practice management, call center operations, front desk teams, scheduling, medical records, and centralized support functions

• Build accountability systems that drive consistent performance across departments and locations

Capacity & Performance Management

• Develop data-driven capacity planning strategies that align patient demand with provider availability

• Monitor and improve operational KPIs including no-show rates, provider utilization, template efficiency, scheduling performance, collections, and patient access

• Identify operational bottlenecks and implement scalable solutions

• Establish reporting structures and dashboards that support informed decision-making

Process Improvement & Technology

• Design and implement workflows that improve operational efficiency and patient experience

• Evaluate, implement, and optimize technology solutions, automation tools, AI applications, and operational systems

• Standardize processes while maintaining flexibility for location-specific needs

• Create scalable operational infrastructure capable of supporting future growth

Leadership & Team Development

• Lead, mentor, and develop operational leaders across multiple departments

• Establish departmental goals, KPIs, and accountability measures

• Build organizational bench strength and succession planning within operations

• Foster a culture of ownership, continuous improvement, and service excellence

Growth & Strategic Initiatives

• Partner with executive leadership on expansion initiatives, acquisitions, and new service lines

• Evaluate operational requirements for integrating acquired practices

• Design operational models that support long-term organizational growth

• Ensure successful implementation and integration of new locations and services

Qualifications

• 10+ years of progressive operations leadership experience

• Experience overseeing large-scale, multi-site operations

• Proven success building systems, processes, and operational infrastructure in a growing organization

• Strong background in performance management, KPI development, and operational analytics

• Demonstrated ability to lead large teams through growth and change

• Exceptional process improvement and workflow optimization skills

• Strong technology acumen with experience leveraging automation and AI-driven solutions

• Ability to balance strategic thinking with hands-on execution

• Healthcare, multi-location service, or similarly complex operational environments strongly preferred

Ideal Candidate

• Visionary leader with exceptional attention to detail

• Highly analytical and data-driven

• Strong operator who thrives in complex, fast-paced environments

• Comfortable managing both today's challenges and tomorrow's growth

• Naturally curious, innovative, and solutions-oriented

• Proven ability to scale organizations and build high-performing teams

• Strong communicator capable of influencing stakeholders across all levels of the organization

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