Installation / Service Coordinator - Denver, CO

Overview Join our team and make a difference. At Lifeway Mobility, we believe everyone deserves to live comfortably, independently, and safely in their own homes. As a leading nationwide provider of accessibility solutions, we enable individuals with accessibility needs to remain in the place they love. We are a community driven by our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good. Joining our team means access to training opportunities, growth potential, and a comprehensive benefits plan. Lifeway Mobility offers a supportive environment where you can thrive and make a difference. Are you ready to make a real impact on people’s lives every day? Do you thrive in a fast-paced environment where each day brings a new challenge? If so, we want you to join our team as an Install and Service Coordinator (ISC). Responsibilities Review and organize sold solutions to ensure proper documentation, including signed contracts, notes, photos, and measurements. Coordinate and schedule installation appointments with customers in a timely manner. Maintain and manage open work orders on the Installation & Service Coordination Dashboard. Work with customers to troubleshoot and address service needs (repairs). Create and manage service work orders, schedule service appointments, and coordinate follow-up as needed. Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations. Ensure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction. Ideal Candidate Requirements Minimum of 3 years of experience in telephone/computer-based customer service. Strong verbal and written communication skills. Experience in routing/dispatching is a plus. Proficiency in Microsoft Office Suite. Familiarity with CRM/ERP systems is preferred. Ability to manage multiple tasks and deadlines in a fast-paced environment. A passion for delivering exceptional customer service and making a positive impact on others. Values and Benefits At Lifeway Mobility, we’re driven by our commitment to Putting People First , Taking Accountability , and Doing Well While Doing Good . If these values resonate with you, apply today and help shape a better tomorrow for our customers. We care about our employees' well-being and offer a comprehensive benefits package that includes medical, dental, vision, 401k, employer-paid life and LTD, and some voluntary benefits. We provide training through our Academy, with virtual and in-person options, ongoing support, and opportunities to grow within your role or into a new role. You’ll also have 7 paid holidays and three weeks of PTO. Lifeway Mobility is an Equal Opportunity Employer. #J-18808-Ljbffr Lifeway Mobility - Denver